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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 194700816
Report Date: 05/14/2025
Date Signed: 05/14/2025 08:38:12 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
HOME CARE SERVICES, 744 P STREET, MS 09-14-90
SACRAMENTO, CA 95814
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/03/2025 and conducted by Evaluator Joshua Rarela
PUBLIC
COMPLAINT CONTROL NUMBER: 47-HC-20250403114903
FACILITY NAME:24HR HOMECARE L.L.C.FACILITY NUMBER:
194700816
ADMINISTRATOR:HAMILTON, YAZMINFACILITY TYPE:
300
ADDRESS:200 N PACIFIC COAST HWY STE300TELEPHONE:
(310) 504-5619
CITY:EL SEGUNDOSTATE: CAZIP CODE:
90245
CAPACITY:CENSUS: DATE:
05/14/2025
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Melissa ZuluagaTIME COMPLETED:
10:00 AM
ALLEGATION(S):
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HCO failed to provide services to a client as contracted
INVESTIGATION FINDINGS:
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Enforcement Analyst (EA), Joshua Rarela, with the Home Care Services Branch (HCSB) conducted an onsite inspection for the purpose of a Complaint Investigation. The EA met with the individual named above and discussed the following.

During the course of the investigation, EA conducted interviews with the complainant, Home Care Organization (HCO) personnel, the HCO client, and reviewed state and federal labor laws relevant to the complaint allegation along with reviewing crime statistics data for the client's service area. EA also conducted a site visit to the client's location.

It was alleged that the HCO failed to provide services to a client as contracted. The investigation revealed that Home Care Aides (HCA) were dispatched to the client's home, but the HCAs felt unsafe once they arrived to the client's location. According to the crime data statistics obtained, the client's service area has a high crime rate. The HCAs notified the client of their safety concerns. (CONTINUED)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Susan Du
LICENSING EVALUATOR NAME: Joshua Rarela
LICENSING EVALUATOR SIGNATURE:

DATE: 05/14/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/14/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 47-HC-20250403114903
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
HOME CARE SERVICES, 744 P STREET, MS 09-14-90
SACRAMENTO, CA 95814
FACILITY NAME: 24HR HOMECARE L.L.C.
FACILITY NUMBER: 194700816
VISIT DATE: 05/14/2025
NARRATIVE
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The HCO stated that they explained the safety concerns for their workers to the client, sought alternative HCAs for the client, and that the HCO followed the required state and federal labor laws as related to worker safety.

Per the California and federal labor law requirements reviewed, employers are required to provide employees with work sites that are free from recognized hazards that are causing or are likely to cause death or serious physical harm.

Based on the EA's observations, interviews and records review, there was insufficient evidence to prove the allegation as the preponderance of evidence standard was not met although the allegation may have happened or is valid, therefore the allegation is found to be unsubstantiated. A copy of this report was provided via electronic mail.
SUPERVISORS NAME: Susan Du
LICENSING EVALUATOR NAME: Joshua Rarela
LICENSING EVALUATOR SIGNATURE:

DATE: 05/14/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/14/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2