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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 194700886
Report Date: 11/05/2025
Date Signed: 11/05/2025 09:02:33 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
HOME CARE SERVICES, 744 P STREET, MS 09-14-90
SACRAMENTO, CA 95814
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/18/2025 and conducted by Evaluator Mila Quinto
COMPLAINT CONTROL NUMBER: 47-HC-20250718114611
FACILITY NAME:RELIABLE HOME CARE, INC.FACILITY NUMBER:
194700886
ADMINISTRATOR:PASCUAL, JENNIFERFACILITY TYPE:
300
ADDRESS:16900 S LAKEWOOD BLVD STE 207TELEPHONE:
(562) 481-9843
CITY:BELLFLOWERSTATE: CAZIP CODE:
90706
CAPACITY:0CENSUS: DATE:
11/05/2025
UNANNOUNCEDTIME BEGAN:
08:30 AM
MET WITH:Jennifer PascualTIME COMPLETED:
09:15 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
HCO does not ensure HCAs have completed the required training
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Home Care Services Branch, Enforcement Analyst (EA), Mila Quinto conducted an investigation visit to the Home Care Organization (HCO) to deliver the complaint finding regarding the above allegation. EA met with licensee, Jennifer Pascual.

On 9/17/25, EA interviewed the licensee. According to the licensee, all Home Care Aids (HCAs) receive training upon hire and will also determine if they are a good fit for clients. EA received 6 copies of HCA training logs for review which indicate training was provided.

Based on EA’s interview and records reviewed, there was insufficient evidence to prove the allegation did occur as the preponderance of evidence standard was not met. Although the allegation may have happened or is valid, the allegation is unsubstantiated.

An exit interview was conducted. A copy of this report was emailed to the licensee, Jennifer Pascual.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Susan Du
LICENSING EVALUATOR NAME: Mila Quinto
LICENSING EVALUATOR SIGNATURE:

DATE: 11/05/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/05/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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