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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 194700934
Report Date: 09/08/2025
Date Signed: 09/08/2025 01:52:01 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
HOME CARE SERVICES, 744 P STREET, MS 09-14-90
SACRAMENTO, CA 95814
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/15/2025 and conducted by Evaluator Ryan Chan
COMPLAINT CONTROL NUMBER: 47-HC-20250715104249
FACILITY NAME:1HEART CAREGIVER SERVICESFACILITY NUMBER:
194700934
ADMINISTRATOR:MAGPANTAY, RHEA CRUZFACILITY TYPE:
300
ADDRESS:2500 E FOOTHILL BLVD STE 404TELEPHONE:
(323) 627-3165
CITY:PASADENASTATE: CAZIP CODE:
91107
CAPACITY:CENSUS: DATE:
09/08/2025
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Rhea Magpantay - LicenseeTIME COMPLETED:
11:00 AM
ALLEGATION(S):
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Home Care Aides do not have a fingerprint clearance or exemption
Home Care Aides have not completed the required training hours
INVESTIGATION FINDINGS:
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On 9/8/25, Home Care Services Branch Enforcement Analyst (EA), Ryan Chan conducted a follow up investigation visit to deliver findings for the above complaint allegations. EA met with licensee Rhea Magpantay.

The reporting party (RP) alleges home care aides (HCA) do not have fingerprint clearances or training. During the investigation EA interviewed the licensee and the HR Coordinator Michelle Del Castillo. EA also reviewed 34 home care aide (HCA) files. Currently, all 34 HCAs whose files were reviewed are fingerprint cleared and registered on the Home Care Aide Registry, all 34 HCAs have received initial and annual training. However, 11 of 34 HCAs (S5, S9, S10, S14, S15, S17, S18, S19, S25, S28, and S33) were not fingerprint cleared before they were assigned to clients and 3 of 34 HCAs (S2, S10, and S20) did not receive initial training until after they were assigned to clients.

See page 2
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Susan Du
LICENSING EVALUATOR NAME: Ryan Chan
LICENSING EVALUATOR SIGNATURE:

DATE: 09/08/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/08/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 47-HC-20250715104249
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
HOME CARE SERVICES, 744 P STREET, MS 09-14-90
SACRAMENTO, CA 95814
FACILITY NAME: 1HEART CAREGIVER SERVICES
FACILITY NUMBER: 194700934
VISIT DATE: 09/08/2025
NARRATIVE
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Page 2 of 2

Based on records reviewed, the preponderance of evidence standard has been met, therefore, the above allegations are found to be SUBSTANTIATED. Health and Safety Code, Division 2, Chapter 13, Section 1796.23(a) and 1796.44(b) are being cited on the attached HCS 9099D.

EA concluded the visit with an exit interview and provided a copy of this report along with appeal rights to the licensee.
SUPERVISORS NAME: Susan Du
LICENSING EVALUATOR NAME: Ryan Chan
LICENSING EVALUATOR SIGNATURE:

DATE: 09/08/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/08/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 47-HC-20250715104249
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
HOME CARE SERVICES, 744 P STREET, MS 09-14-90
SACRAMENTO, CA 95814
FACILITY NAME: 1HEART CAREGIVER SERVICES
FACILITY NUMBER: 194700934
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/08/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
09/12/2025
Section Cited
1796.23(a)
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1796.23(a) Each person initiating a background examination to be a registered home care aide shall submit his or her fingerprints... unless exempt under subdivision (d).

This requirement is not met as evidenced by:
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Licensee will email EA Ryan Chan (ryan.chan@dss.ca.gov) a plan of correction statement of how they will ensure that home care aides (HCA) are fingerprint cleared prior to sending them to clients.
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Based on records reviewed, HCO did not ensure that HCAs S5, S9, S10, S14, S15, S17, S18, S19, S25, S28, and S33 were fingerprint cleared prior to presence with clients which poses an immediate risk to the health and safety of clients in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Susan Du
LICENSING EVALUATOR NAME: Ryan Chan
LICENSING EVALUATOR SIGNATURE:

DATE: 09/08/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/08/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 47-HC-20250715104249
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
HOME CARE SERVICES, 744 P STREET, MS 09-14-90
SACRAMENTO, CA 95814
FACILITY NAME: 1HEART CAREGIVER SERVICES
FACILITY NUMBER: 194700934
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/08/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/12/2025
Section Cited
1796.44(b)
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1796.44(b) An affiliated home care aide shall complete a minimum of five hours of entry-level training prior to presence with a client…

This requirement is not met as evidenced by:
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Licensee will email EA Ryan Chan (ryan.chan@dss.ca.gov) a plan of correction statement of how they will ensure that home care aides (HCA) receive initial training prior to sending them to clients.
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Based on records reviewed, HCO did not ensure that HCAs S2, S10, and S20 completed entry level training prior to presence with clients which poses a potential risk to the health and safety of clients in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Susan Du
LICENSING EVALUATOR NAME: Ryan Chan
LICENSING EVALUATOR SIGNATURE:

DATE: 09/08/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/08/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 4