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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 194700972
Report Date: 12/13/2023
Date Signed: 03/28/2024 05:16:39 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
, 744 P STREET, MS 09-14-90
SACRAMENTO, CA 95814
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/25/2023 and conducted by Evaluator Ruben Perez
PUBLIC
COMPLAINT CONTROL NUMBER: 47-HC-20231025093131
FACILITY NAME:BEYOND THE BEST CARE SERVICESFACILITY NUMBER:
194700972
ADMINISTRATOR:HARRILL, BLAKE V.FACILITY TYPE:
300
ADDRESS:609 DEEP VALLEY DR. STE 200TELEPHONE:
(310) 818-6342
CITY:ROLLINGHILLS ESTATESSTATE: ZIP CODE:
90274
CAPACITY:CENSUS: DATE:
12/13/2023
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:TIME COMPLETED:
02:00 PM
ALLEGATION(S):
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Level of care
INVESTIGATION FINDINGS:
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On 3/28/2024, Analysts Ruben Perez and Todd Borcher arrived at the business address for Beyond the Best Care Services. Analysts introduced themselves and were greeted by Mary Harrill. Analysts explained that they were there to investigate the above complaint allegation. Analyst Perez interviewed Mary regarding the company’s onboarding process for caregivers including background check and registration on the Home Care Aide (HCA) Registry. Analysts also reviewed personnel files and payroll to ensure licensing requirements are met. The licensee admitted to working caregivers prior to clearance on the Home Care Aide Registry.

Based on Analyst’s observations and interviews, the preponderance of evidence standard has been met, therefore, the above allegations are found to be SUBSTANTIATED. Health and Safety Code, Division 2, Chapter 13, Article 7, Section 1796.43(a) is being cited on the attached LIC 9099D.
Analyst Perez concluded the visit with an exit interview and provided a copy of the HCS 9099 investigation report along with appeal rights.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Wendy Scott
LICENSING EVALUATOR NAME: Ruben Perez
LICENSING EVALUATOR SIGNATURE:

DATE: 12/13/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/13/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 47-HC-20231025093131
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
HOME CARE SERVICES, 744 P STREET, MS 09-14-90
SACRAMENTO, CA 95814
FACILITY NAME: BEYOND THE BEST CARE SERVICES
FACILITY NUMBER: 194700972
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/13/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
03/28/2024
Section Cited
1796.14 (b)
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(b) An affiliated home care aide shall be listed on the home care aide registry prior to providing home care services to a client.

HCO did not ensure that all cargivers were cleared on the registry prior to client contact. This poses an immediate health and safety risk to clients in care.
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Licensee has terminated employment with caregivers who were previously out of compliance with registration.
Type A
03/28/2024
Section Cited
1796.43(a)
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(a) Home care organizations that employ affiliated home care aides shall ensure the affiliated home care aides are cleared on the home care aide registry before placing the individual in direct contact with clients. In addition, the home care organization shall do all of the following:
(1) Ensure any staff person, volunteer, or employee of a home care organization who has contact with clients, prospective clients, or confidential client information that may pose a risk to the clients’ health and safety has met the requirements of Sections 1796.23, 1796.24, 1796.25, 1796.26, and 1796.28 before there is contact with clients or prospective clients or access to confidential client information.
(2) Require home care aides to demonstrate that they are free of active tuberculosis disease, pursuant to Section 1796.45.
(3) Immediately notify the department when the home care organization no longer employs an individual as an affiliated home care aide.

HCO did not ensure that all cargivers were cleared on the registry prior to client contact. This poses an immediate health and safety risk to clients in care.
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Licensee has terminated employment with caregivers who were previously out of compliance with livescan requirements.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Wendy Scott
LICENSING EVALUATOR NAME: Ruben Perez
LICENSING EVALUATOR SIGNATURE:

DATE: 03/28/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/28/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2