195700035-8-4-2025-58-CC-RRAS-DLWJVR-20250927072330

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 195700035
Report Date: 08/04/2025
Date Signed: 08/04/2025 03:27:44 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/24/2025 and conducted by Evaluator Lilia Hernandez

COMPLAINT CONTROL NUMBER: 58-CC-20250624152851

FACILITY NAME:	SARGSYAN FAMILY CHILDCARE		FACILITY NUMBER:	195700035
ADMINISTRATOR:	ELZA SARGSYAN		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(818) 205-3929
CITY:	NORTH HOLLYWOOD	STATE: CA	ZIP CODE:	91605
CAPACITY:	14	CENSUS: 9	DATE:	08/04/2025
		UNANNOUNCED	TIME BEGAN:	02:09 PM
MET WITH:	Elza Sargsyan, Licensee		TIME COMPLETED:	03:40 PM

ALLEGATION(S):

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Licensee handled day care child(ren) in a physically inappropriate manner.
Licensee spoke to day care children in an inappropriate manner.
Licensee left day care child unattended as a form of discipline.

INVESTIGATION FINDINGS:

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Licensing Program Analysts (LPAs) Lilia Hernandez and Daniel Bombino conducted an unannounced complaint inspection on 08/04/2025 to investigate the above allegations. LPA arrived at the facility at 2:09PM and met with Elza Sargsyan, Licensee, who guided LPAa on tour of the facility. There was 9 preschool children in care. There was also 1 staff present upon arrival. All adults present during the inspection were associated to the facility.

The purpose of the visit is to deliver findings for the above allegations.

During the investigation conducted by the LPA Hernandez, interviews were conducted, records were reviewed, copy of the facility roster and other pertinent information and documents were also obtained.

---Page1 of 2

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Lilia Hernandez
LICENSING EVALUATOR SIGNATURE:	DATE: 08/04/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/04/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 58-CC-20250624152851

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: SARGSYAN FAMILY CHILDCARE	FACILITY NUMBER: 195700035
	VISIT DATE: 08/04/2025

NARRATIVE

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Information provided by the reporting party indicates that Licensee handled day care child(ren) in a physically inappropriate manner, Licensee spoke to day care children in an inappropriate manner.
and Licensee left day care child unattended as a form of discipline.

Licensee stated that at no time were children in care handles inappropriately in care. Licensee stated that no time have children been spoken to in an inappropriate manner. Licensee also stated that at no time have children been unattended as a form of discipline.

Licensee stated that children interact well with one another and has not had any problems with behaviors. Licensee stated that children are provided with many activities to keep them busy. At times, when children want the same toys, Licensee takes the time to teach children how to take turns or introduces new activities to redirect the children's attention.

During interview with parents, no disclosures were made to support the allegations. Parent #5 disclosed that the Licensee cares about the children in care, provides home cooked meals to children and cares for the children like their own family.

During the investigation, LPA Hernandez did not observe any evidence to support the allegations.

Based on the investigation conducted by the LPA Hernandez, it has been determined that although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

The Notice of Site Visit must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

A copy of this report, appeal rights, and Notice of Site Visit was provided.

Exit interview was conducted with Elza Sargsyan, Licensee. ---Page 2 of 2

SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Lilia Hernandez
LICENSING EVALUATOR SIGNATURE:	DATE: 08/04/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/04/2025

LIC9099 (FAS) - (06/04)

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