195700199-11-8-2024-58-CC-BBEL-DC2RHP-20241217120238

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 195700199
Report Date: 11/08/2024
Date Signed: 11/08/2024 09:26:02 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/30/2024 and conducted by Evaluator Jeanine Lipsey

PUBLIC

COMPLAINT CONTROL NUMBER: 58-CC-20240930102022

FACILITY NAME:	APPLE TREE UNIVERSITY PRESCHOOL		FACILITY NUMBER:	195700199
ADMINISTRATOR:	SEPTEMBER TRACEY EWING		FACILITY TYPE:	860
ADDRESS:	18900 SATICOY STREET		TELEPHONE:	(818) 996-9023
CITY:	RESEDA	STATE: CA	ZIP CODE:	91335
CAPACITY:	54	CENSUS: 26	DATE:	11/08/2024
		UNANNOUNCED	TIME BEGAN:	08:07 AM
MET WITH:	Director September Ewing		TIME COMPLETED:	09:35 AM

ALLEGATION(S):

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Staff are not meeting children's toileting needs

INVESTIGATION FINDINGS:

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On 11/8/2024 at 8:07am, Licensing Program Analyst (LPA) Jeanine Lipsey made an unannounced visit for the purpose of delivering findings of a complaint received by the Department associated to Complaint Control Number 58-CC20240930102022. LPA met with Teacher Denise Delrio, to whom the reason for the inspection was announced. LPA toured the facility and observed twenty six children being supervised by seven staff members. Director September Ewing arrived at 8:56am.

Throughout the course of the investigation, LPA Lipsey made observations of the ProCare App, collected photos, a copy of the children’s roster, a copy of the diaper change schedule, a copy of the daily schedule, reports from the ProCare App and conducted interviews with seven staff and a parent.

Per the allegation that “staff are not meeting children's toileting needs”

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Jeanine Lipsey
LICENSING EVALUATOR SIGNATURE:	DATE: 11/08/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/08/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 58-CC-20240930102022

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: APPLE TREE UNIVERSITY PRESCHOOL	FACILITY NUMBER: 195700199
	VISIT DATE: 11/08/2024

NARRATIVE

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Per the reporting party, the child has an infection and on 2-3 occasions has had a history of going home with diaper rash, specific dates were not given. The lack of a consistent logging system for diaper changes for that child raises concerns about staff adherence to the changing schedule. The reporting party is concerned when diapers run out the child is not getting changed. Per staff, backup diapers are maintained in case a child runs out, and parents have generally been cooperative in supplying additional diapers when requested. Staff members report changing diapers every two hours or more frequently as needed, consistently checking for wetness and odor. They utilize the ProCare App to log diaper changes and communicate with parents, regarding any issues. When concerns about diaper rash arise, staff apply cream as appropriate and notify parents if the child shows signs of severe irritation, urging them to consult a doctor if necessary. Staff responses indicate a reactive rather than proactive approach to diaper care, with a focus on applying cream only when a rash is present, rather than preventing it. However, the documented diaper changes and the communication through the ProCare App indicate a commitment to addressing toileting needs. Per the child’s doctor report, the infection could have been caused by improper cleaning of the child’s genitals. The instance of reported infection was not proven that it was caused from lack of care taken from the staff.

Based upon the allegation that “staff are not meeting children's toileting needs” have been determined to be unsubstantiated. A finding that a complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred.

Notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with Director September Ewing.

SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Jeanine Lipsey
LICENSING EVALUATOR SIGNATURE:	DATE: 11/08/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/08/2024

LIC9099 (FAS) - (06/04)

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