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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 195700235
Report Date: 03/25/2025
Date Signed: 03/25/2025 09:21:52 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/27/2025 and conducted by Evaluator Jeanine Lipsey
COMPLAINT CONTROL NUMBER: 58-CC-20250127110708
FACILITY NAME:GUILLEN FAMILY CHILD CAREFACILITY NUMBER:
195700235
ADMINISTRATOR:CHRISTINE GUILLENFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(213) 400-3312
CITY:LOS ANGELESSTATE: CAZIP CODE:
90043
CAPACITY:14CENSUS: 7DATE:
03/25/2025
UNANNOUNCEDTIME BEGAN:
07:45 AM
MET WITH:Licensee Christine GuillenTIME COMPLETED:
09:30 AM
ALLEGATION(S):
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Provider did not accept day care child into care.
INVESTIGATION FINDINGS:
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On 3/25/25, Licensing Program Analyst (LPA) Jeanine Lipsey made an unannounced visit for the purpose of deliver findings on the above allegation. LPA met with Licensee Christine Guillen, to whom the reason for the inspection was announced. LPA toured the facility and observed seven children and one additional staff member.

Throughout the course of the investigation, LPA Lipsey obtained a copy of the childrens rooster, the parent handbook, and conducted interviews with four parents and the provider.

Pertaining to the allegation, the daycare provider did not accept the child into care. The reporting party (RP) claims they were informed on January 22, 2025, at 4:00 pm that the daycare would be closed for two days, Jan. 23 & Jan. 24 leaving them with little time to find alternative childcare. RP did not understand why the provider closed the daycare, especially since the provider had previously cared for their child while he/she was sick, and there was an isolation area for sick children.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Jeanine Lipsey
LICENSING EVALUATOR SIGNATURE:

DATE: 03/25/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/25/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 58-CC-20250127110708
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: GUILLEN FAMILY CHILD CARE
FACILITY NUMBER: 195700235
VISIT DATE: 03/25/2025
NARRATIVE
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According to the provider, the daycare was closed for two days due to the provider’s child being ill with flu-like symptoms, including fever, cough, and vomiting. The provider contacted parents between 12:00 pm and 2:00 pm on January 22 to inform them of the closure, stating that she was following advice from both the Department of Licensing and Allies childcare agency. Although the provider’s child was later tested negative for flu, the daycare remained closed for cleaning and disinfection purposes.

Per reporting party, they had previously been informed that sick children would still be accepted if they could be isolated in a separate room. Two of the parents interviewed stated they had difficulty finding alternate care on such short notice and one of them had to take two days off from work.

The provider acknowledges that the closure was sudden and did not provide the usual two weeks' notice for planned closures, but she felt it was necessary to protect the other children from potential illness. Other parents, however, were notified at the same time and did not have major issues with the closure.

When asked, What arrangements, if any, did you offer or suggest helping parents with finding alternate care for their child? The provider stated for the families with “Allies” they could get emergency providers to help. For the private people she will let them know 2 weeks in advance.

Per the providers written policy, non-communicable disease/illness do not require that children be excluded from care. The providers child had an ear infection and would not have infected any of the other children, an ear infection is non contagious. Per the provider the isolation area is in the art room for ill children and the providers child can isolate in their own room.

The provider did not fully communicate the closure in a reasonable amount of time, did not adhere to the usual advance notice policy which left some parents without sufficient time to arrange alternative care. Therefore, based upon evidence obtained during this investigation, the allegation, “Provider Did Not Accept Daycare Child into Care”, has been determined to be Substantiated. A finding that the complaint is substantiated means that the allegation is valid because the preponderance of the evidence standards has been met.

A Type B citation is being issued. See LIC9099-D for deficiency cited. Notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with Licensee Christine Guillen.

SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Jeanine Lipsey
LICENSING EVALUATOR SIGNATURE:

DATE: 03/25/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/25/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3
Control Number 58-CC-20250127110708
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: GUILLEN FAMILY CHILD CARE
FACILITY NUMBER: 195700235
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/25/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
03/31/2025
Section Cited
CCR
102417(e)
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Operation of a Family Child Care Home
When a child shows signs of illness he/she shall be separated from other children and the nature of the illness determined. If it is a communicable disease he/she shall be separated from other children until the infectious stage is over.
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Licensee will Redo parent handbook and inform parents that emergency closure will happen and they will have to find other child care. Licensee will send copy to LPA by 3/31/24.
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This requirement is not met as evidence by: Based on interviews, the licensee did not accept children in care for a non communicable illness and did not give parents a reasonable amount to time to find other child care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Jeanine Lipsey
LICENSING EVALUATOR SIGNATURE:

DATE: 03/25/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/25/2025
LIC9099 (FAS) - (06/04)
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