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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 195700483
Report Date: 02/11/2026
Date Signed: 02/13/2026 09:25:29 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/05/2026 and conducted by Evaluator Dawn Dowling
PUBLIC
COMPLAINT CONTROL NUMBER: 58-CC-20260205143537
FACILITY NAME:CRYSTAL STAIRS, INC./SAGE ON SLAUSONFACILITY NUMBER:
195700483
ADMINISTRATOR:MARINA DEHONORFACILITY TYPE:
860
ADDRESS:4330 W. SLAUSON AVE.TELEPHONE:
(323) 421-2122
CITY:LOS ANGELESSTATE: CAZIP CODE:
90043
CAPACITY:80CENSUS: 37DATE:
02/11/2026
UNANNOUNCEDTIME BEGAN:
09:15 AM
MET WITH:Donia Leland, Site SupervisorTIME COMPLETED:
04:30 PM
ALLEGATION(S):
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Staff did not provide adequate supervision resulting in a child being injured.
INVESTIGATION FINDINGS:
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On 02/11/2026, Licensing Program Analyst (LPA) Dawn Dowling and Licensing Program Manager (LPM) arrived at the facility to conduct an unannounced complaint investigation. Upon arrival, LPA & LPM were greeted by Room A Lead Teacher Andrea Wattson, to whom the purpose of the inspection was announced and who then guided LPA & LPM on a tour to take census. At 09:35, Site Supervisor Donia Leland arrived. At 09;45, Educational Manager Shantee Breaux arrived.

The Pre-school (Head Start): in Room A, there were 9 children with 3 staff; in Room B, there were 12 children with 3 staff. The Toddler (Early Head Start): in Room C, there were 5 children with 2 staff; in Room D, there were 7 children with 2 staff. Classes E&F were combined; there were 4 children with 2 staff.
Page 1 of 2
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Dawn Dowling
LICENSING EVALUATOR SIGNATURE:

DATE: 02/11/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/11/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 58-CC-20260205143537
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: CRYSTAL STAIRS, INC./SAGE ON SLAUSON
FACILITY NUMBER: 195700483
VISIT DATE: 02/11/2026
NARRATIVE
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During today's inspection, interviews were conducted with four staff, an observation of Room C was conducted, and documentation in the form of the 2110-Master List of Participants Roster List for classrooms C-F, a copy of an email dated 02/03/26, a copy of the Daily Health & Safety Inspection for the month of February for Child 1; and a printout from the Learning Genie app message.

Pertaining to the allegation that, "Staff did not provide adequate supervision resulting in a child being injured":

According to the Reporting Party, a scratch was observed on the chest of Child #1 the night of 02/02/26. Though the scratch looked like it had been treated, when confronted the following day, staff acted as if they were not aware of the scratch and denied that anything had occurred at the Center.

According to staff interviewed, Child #1 is active, loves to play, and is adjusting to balancing. Child has been enrolled since August 2025. Beginning November 2025, that child has arrived at school with scratches on various parts of their body has been documented on the "Daily Health & Safety Inspection." Staff stated that the scratch in question was not observed because the child's shirt was not lifted up or removed on 02/02. During today's visit, LPA & LPM conducted an observation of the classroom and the interaction between Staff #2 and Child #1. Staff #2 was alert, attentive, and spoke to children in a calm tone, bending down to meet the children on their level. Child #1 was unable to be interviewed. The printout from the Learning Genie app contained a photo of Child #1 and the scratch sustained.

As it is unknown how child sustained the scratch, the allegation that "Staff did not provide adequate supervision resulting in a child being injured" has been determined to be Unsubstantiated. That an allegation has been determined to be Unsubstantiated means that the allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred.

A Notice of Site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with Site Supervisor Donia Leland.
SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Dawn Dowling
LICENSING EVALUATOR SIGNATURE:

DATE: 02/11/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/11/2026
LIC9099 (FAS) - (06/04)
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