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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 195850202
Report Date: 04/10/2026
Date Signed: 04/10/2026 02:10:13 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/10/2026 and conducted by Evaluator Angela Barutyan
COMPLAINT CONTROL NUMBER: 29-AS-20260310132747
FACILITY NAME:PSYCLARITY HEALTH INC.FACILITY NUMBER:
195850202
ADMINISTRATOR:BARSALOU, AARONFACILITY TYPE:
772
ADDRESS:22450 COLLINS STTELEPHONE:
(832) 312-9611
CITY:WOODLAND HILLSSTATE: CAZIP CODE:
91367
CAPACITY:6CENSUS: 5DATE:
04/10/2026
UNANNOUNCEDTIME BEGAN:
10:43 AM
MET WITH:Shalmar NealTIME COMPLETED:
02:20 PM
ALLEGATION(S):
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Resident was physically assaulted by staff while in care
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Angela Barutyan arrived at the facility unannounced to conduct a subsequent complaint investigation for the allegation listed above at 10:43AM. LPA met with staff and Clinical Supervisor Shalmar Neal. Reason for the visit was explained.

During today’s visit, LPA conducted a brief physical plant tour and reviewed and obtained copies of pertinent documents. During the initial complaint visit which took place on 03/12/2026, LPA conducted a physical plant tour, interviewed three (3) clients and three (3) staff, reviewed and obtained copies of pertinent documents, and discussed allegation with the Director of Operations and Clinical Supervisor.

Report Continued on LIC 9099-C.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Kristin Heffernan
LICENSING EVALUATOR NAME: Angela Barutyan
LICENSING EVALUATOR SIGNATURE:

DATE: 04/10/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/10/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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Control Number 29-AS-20260310132747
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
FACILITY NAME: PSYCLARITY HEALTH INC.
FACILITY NUMBER: 195850202
VISIT DATE: 04/10/2026
NARRATIVE
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It was alleged that Client #1 (C1) was assaulted by an unnamed staff member. LPA interviewed three (3) clients who had no concerns of staff treatment and stated that they had not observed staff mistreat C1 or other clients. LPA interviewed three (3) staff members who stated that C1 was admitted to the facility on 03/06/2026 and reported on the same day to staff that C1 was assaulted by an unnamed staff member from C1’s previous facility on 03/05/2026. Staff stated that C1 then reported to staff on 03/07/2026 that they were assaulted on 03/06/2026 but could not provide details relating to the assailant, location, or time. LPA interviewed a responsible party of C1 and no evidence supporting the allegation was noted. LPA reviewed records and observed that C1 was a client at this facility from 03/06/2026-03/08/2026. LPA observed hospital discharge paperwork for C1 dated 03/06/2026, 03/07/2026, and 03/08/2026. The three (3) hospital visits had the visit reason listed as “sexual assault” however, no sexual assault forensic medical exam was administered to C1. C1’s admission agreement was signed and dated on 03/06/2026 at 05:22PM and records show that C1 left the facility to go to the hospital at 06:47PM and was discharged from their 03/06/2026 hospital visit at 10:27PM, meaning that they were at the facility for about one (1) hour and twenty-five (25) minutes on 03/06/2026 before going to the hospital. C1 was client for about five (5) hours during the time that they reported the assault to facility staff, went to the hospital, and was discharged back to the facility from the hospital. On 03/07/2026 after their second hospital visit, C1 was discharged back to the facility at 10:40PM. C1 was then admitted to the hospital for a higher level of care after C1’s third hospital visit on 03/08/2026. Based on interviews and record review, the Department does not have sufficient evidence to corroborate the allegation. Although the allegation may be valid, at this time there is insufficient evidence to support the allegation or that a violation occurred, therefore, the allegation “Resident was physically assaulted by staff while in care” is deemed UNSUBSTANTIATED at this time.

No deficiencies cited at this time. Exit interview conducted. A copy of the report was issued.

SUPERVISORS NAME: Kristin Heffernan
LICENSING EVALUATOR NAME: Angela Barutyan
LICENSING EVALUATOR SIGNATURE:

DATE: 04/10/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/10/2026
LIC9099 (FAS) - (06/04)
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