<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 195850239
Report Date: 01/07/2026
Date Signed: 01/07/2026 01:48:12 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/04/2025 and conducted by Evaluator Trevor Byrne
COMPLAINT CONTROL NUMBER: 29-AS-20250804115415
FACILITY NAME:SILVER LIGHT CAREFACILITY NUMBER:
195850239
ADMINISTRATOR:KHACHATRYAN, ELBAFACILITY TYPE:
740
ADDRESS:8201 VANTAGE AVENUETELEPHONE:
(747) 228-4111
CITY:NORTH HOLLYWOODSTATE: CAZIP CODE:
91605
CAPACITY:0CENSUS: 0DATE:
01/07/2026
UNANNOUNCEDTIME BEGAN:
01:35 PM
MET WITH:NoneTIME COMPLETED:
01:45 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff physically abused residents
Staff verbally abused residents
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Trevor Byrne created this report to deliver findings for the above listed allegations. The facility Silver Light Care 195850239 was closed effective 08/01/2025 due to a Temporary Suspension Order (TSO) issued on 08/01/2025. LPA attempted to contact the former licensee via telephone call on 01/07/2026 between 01:35 PM and 01:37 PM to review this report. LPA was unable to make contact with the former licensee at either phone number available. A copy of this report will be emailed to the former licensee and mailed to the former licensee’s mailing address for signature.

Continued on LIC 9099C.
Substantiated
Estimated Days of Completion: 0
SUPERVISORS NAME: Kasandra Lopez
LICENSING EVALUATOR NAME: Trevor Byrne
LICENSING EVALUATOR SIGNATURE:

DATE: 01/07/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/07/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 29-AS-20250804115415
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
FACILITY NAME: SILVER LIGHT CARE
FACILITY NUMBER: 195850239
VISIT DATE: 01/07/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
On 08/04/2025 the Woodland Hills North Adult and Senior Care Regional Office (RO) received a complaint alleging that Staff #1 (S1) physically and verbally abused Resident #1 (R1), and Resident #2 (R2). The case was referred to the Community Care Licensing Division (CCLD) Investigations Branch (IB) and was assigned to Investigator Veronica Padilla. During the initial complaint visit on 08/04/2025, LPAs Byrne and Urena conducted a physical plant tour and interviewed four (4) residents; Resident #1 (R1), Resident #2 (R2), Resident #3 (R3), and Resident #4 (R4) at Silver Light Care 195850665 which was being operated by a Temporary Manager due to the TSO issued on 08/01/2025. During the inspection, LPA Byrne observed discoloration on the left side of R1’s face near their left eye and obtained photographs.


On 08/26/2025, between approximately 09:00 AM and 09:15 AM IB Investigator Padilla contacted Los Angeles Police Department (LAPD) Detective and reviewed LAPD police reports. On 09/03/2025, at approximately 09:30 AM Investigator Padilla interviewed the temporary manager (TM) of Silver Light Care 195850665. On 09/03/2025, at approximately 09:55 AM Investigator Padilla obtained facility/resident documents pertaining to the investigation. On 09/04/2025, at approximately 08:40 AM Investigator Padilla interviewed R2. On 09/04/2025, at approximately 09:30 AM Investigator Padilla interviewed R1. On 09/25/2025, at 11:00 AM Investigator Padilla and Investigator Hector attempted to interview Staff #2 (S2). On 09/25/2025, at 12:22 PM Investigator Padilla and Investigator Hector attempted to interview S1 and the former Administrator of Silver Light Care 195850239 (ADM). On 09/26/2025, at approximately 12:20 AM Investigator Padilla interviewed Resident #3 (R3). On 10/15/2025, at approximately 10:50 AM Investigator Padilla and Investigator Hector received an email from the attorney representing S1, S2, ADM, and Licensee Representative (LR) informing the Investigators that their clients are unwilling to provide a statement. On 11/05/2025, at approximately 10:15 AM Investigator Padilla interviewed Resident #4 (R4). On 11/14/2025, at 08:20 AM Investigator Padilla contacted LAPD Detective. On 12/15/2025, at 09:50 AM Investigator Padilla contacted the Long-Term Care Ombudsman (LTCO).

Continued on LIC 9099C.
SUPERVISORS NAME: Kasandra Lopez
LICENSING EVALUATOR NAME: Trevor Byrne
LICENSING EVALUATOR SIGNATURE:

DATE: 01/07/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/07/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 29-AS-20250804115415
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
FACILITY NAME: SILVER LIGHT CARE
FACILITY NUMBER: 195850239
VISIT DATE: 01/07/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
The allegation of “Staff physically abused residents” alleges that S1 struck R1 on their face with a closed fist five (5) times on 07/31/2025 and S1 struck R2 with closed and open hands several times in the past. The additional allegation of “Staff verbally abused residents” alleges that S1 engaged in a verbal altercation with R1 over medication refusal and had yelled at facility residents previously. The interviews with R1 revealed that on 07/31/2025 S1 approached R1 and attempted to administer medications. R1 stated that they asked S1 what the medications were and S1 attempted to force the medications into R1’s mouth. When R1 refused the medications R1 stated that S1 struck them in the face with a closed fist five (5) times on their left temple. Interviews with R2 revealed that S1 had struck R2 with both closed and open hands on the head and face an unknown number of times in the past. Additionally, R2 stated that they observed S1 striking R1 on 07/31/2025. Interviews with R3 revealed that R3 had overheard the confrontation between S1 and R1 on the night of 07/31/2025. R3 reported hearing a verbal altercation between S1 and R1 over the administration of medications followed by the sounds of what seemed to be R1’s head hitting the wall followed by the sounds of R1 being struck by S1. Additionally, R3 reported that S1 had been verbally abusive with a former facility Resident #5 (R5). R3 stated that they did not reveal the abuse to LPAs or LTCO previously due to intimidation by S1. Investigator Hector interviewed Resident #6 (R6) as part of another complaint investigation for Silver Light Care 195850239. During this interview R6 reported that on 06/16/2025 S1 became upset with R6 and punched R6 on the right side of their face. R6 reported that S1 then proceeded to put their hands around R6’s neck and applied pressure to choke them. R6 stated that S1 released their grip after a few seconds and broke contact with R6. In a previous investigation conducted by CCLD IB Investigator Olivia Spindola, a physical abuse allegation against S1 was Substantiated for S1 hitting a resident at another facility where S1 worked.

Investigator Padilla attempted to interview S1, S2, ADM, and LR but was advised by their attorney that they did not wish to provide a statement regarding these allegations. Based on the information obtained during interviews and by observation there is sufficient evidence to support the allegations of “Staff physically abused residents” and “Staff verbally abused residents.” Therefore, the allegations are deemed Substantiated at this time.

The following deficiencies were cited, and a $500 immediate civil penalty is being assessed. (refer to LIC 9099D). A copy of this report and appeal rights will be emailed and mailed to the former licensee SILVER LIGHT CARE, INC., for signature. Additional civil penalties might be assessed based on Health and Safety Code 1569.49(e) and 1569.49(f).
SUPERVISORS NAME: Kasandra Lopez
LICENSING EVALUATOR NAME: Trevor Byrne
LICENSING EVALUATOR SIGNATURE:

DATE: 01/07/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/07/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 29-AS-20250804115415
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

FACILITY NAME: SILVER LIGHT CARE
FACILITY NUMBER: 195850239
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/07/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
01/07/2026
Section Cited
CCR
87468.1(a)(1)
1
2
3
4
5
6
7
87468.1 Personal Rights of Residents...
(a) Residents...shall have all of the following personal rights:
(1) To be accorded dignity in their personal relationships with staff...
This requirement is not met as evidenced by:
1
2
3
4
5
6
7
The facility Silver Light Care 195850239 was closed effective August 1, 2025 due to a Temporary Suspension Order (TSO) issued on August 1, 2025. There is no POC for this citation.
8
9
10
11
12
13
14
Based on observation and interviews the licensee did not comply with the section cited above as S1 verbally abused residents which posed an immediate personal rights risk to the clients in care.
8
9
10
11
12
13
14
Type A
01/07/2026
Section Cited
CCR
87468.1(a)(3)
1
2
3
4
5
6
7
87468.1 Personal Rights of Residents...
(a) Residents...shall have all of the following personal rights:
(3) To be free from punishment...abuse, or other actions of a punitive nature...
This requirement is not met as evidenced by:
1
2
3
4
5
6
7
The facility Silver Light Care 195850239 was closed effective August 1, 2025 due to a Temporary Suspension Order (TSO) issued on August 1, 2025. There is no POC for this citation.
8
9
10
11
12
13
14
Based on observation and interviews the licensee did not comply with the section cited above as S1 physically abused residents and left R1 with visible discoloration on the left side of R1's face which posed an immediate health, safety, and personal rights risk to the clients in care.
8
9
10
11
12
13
14
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Kasandra Lopez
LICENSING EVALUATOR NAME: Trevor Byrne
LICENSING EVALUATOR SIGNATURE:

DATE: 01/07/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/07/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 29-AS-20250804115415
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

FACILITY NAME: SILVER LIGHT CARE
FACILITY NUMBER: 195850239
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/07/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
01/07/2026
Section Cited
CCR
87465(a)(4)
1
2
3
4
5
6
7
87465 Incidental Medical and Dental Care (a)... provide for assistance in obtaining such care, by compliance with...
(4) The licensee shall assist residents with self-administered medications as needed.
This requirement is not met as evidenced by:
1
2
3
4
5
6
7
The facility Silver Light Care 195850239 was closed effective August 1, 2025 due to a Temporary Suspension Order (TSO) issued on August 1, 2025. There is no POC for this citation.
8
9
10
11
12
13
14
Based on interviews the licensee did not comply with the section cited above as S1 forcefully administered medications ro R1 which posed an immediate personal rights risk to the clients in care.
8
9
10
11
12
13
14
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Kasandra Lopez
LICENSING EVALUATOR NAME: Trevor Byrne
LICENSING EVALUATOR SIGNATURE:

DATE: 01/07/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/07/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 5