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25 | Licensing Program Analyst (LPA) Valeria Conway conducted an unannounced Case Management Deficiency visit in conjunction with an initial 10-day complaint visit (CC #29-AS-20240305121059). LPA met with Joyce Aquino. The purpose of this visit is to issue citations for deficiencies observed during the complaint investigation which were not related to the complaint.
During today’s visit, LPA requested to review files for Staff #1 (S1) and Staff #2 (S2). LPA was informed by the Administrator that the files for those individuals were kept offsite and online however, administrator was not able to access the files online. LPA explained that all files should be accessible to Licensing to audit/review during normal business hours. LPA further explained that it is acceptable for the files to be stored in a central location however, whenever Licensing requests to review those files, it should be readily available and accessible.
Pursuant to Title 22, California Code of Regulations, the following deficiency is cited (refer to LIC 809-D)
Exit interview conducted. Citations issued. A Copy of report and appeal rights provided.
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