195850386-4-10-2026-29-AS-DPEA-DTN6MD-20260430205547

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 195850386
Report Date: 04/08/2026
Date Signed: 04/10/2026 05:38:18 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/07/2025 and conducted by Evaluator Zabel Chochian

COMPLAINT CONTROL NUMBER: 29-AS-20251007144404

FACILITY NAME:	ELEVATION BEHAVIORAL HEALTH		FACILITY NUMBER:	195850386
ADMINISTRATOR:	CHAD WILLIAMS		FACILITY TYPE:	772
ADDRESS:	5182 GARRETT CT.		TELEPHONE:	(858) 695-4069
CITY:	CALABASAS	STATE: CA	ZIP CODE:	91302
CAPACITY:	6	CENSUS: 5	DATE:	04/08/2026
		UNANNOUNCED	TIME BEGAN:	09:46 AM
MET WITH:	Michele Clark, Program Director and Amarilys Reyes, Clinical Director, Greg Allen, Human Resources Director		TIME COMPLETED:	01:30 PM

ALLEGATION(S):

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Staff are not properly trained
Staff did not obtain appropriate medical treatment for client

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Zabel Chochian conducted a subsequent complaint visit to deliver final findings for the above allegations. During today’s visit, LPA met with new Program Director (PD) Michele Clark and Clinical Director Amarilys Reyes. Reason for the visit was explained.

On 10/07/2025, the Department received a complaint regarding the above allegations.

To investigate the complaint allegations, during the initial visit on 10/15/2025, LPA met with Cherokee Watkins, Operation Manager and staff; reviewed a random sample of staff training records, facility staff schedules and interviewed three (3) staff; clients were in group session therefore not interviewed during initial visit. Telephone interviews were conducted with two (2) staff and three (3) former clients on 12/14/2025.
During today’s visit LPA toured the facility, met with and interviewed three (3) out of the five (5) clients between 12pm-12:45pm. (Continue to LIC9099c)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Desaree Perera
LICENSING EVALUATOR NAME: Zabel Chochian
LICENSING EVALUATOR SIGNATURE:	DATE: 04/08/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/08/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 29-AS-20251007144404

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

FACILITY NAME: ELEVATION BEHAVIORAL HEALTH	FACILITY NUMBER: 195850386
	VISIT DATE: 04/08/2026

NARRATIVE

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Following is a summary of the investigation finding:

Regarding allegation, “Staff are not properly trained”: Information was received that staff have no training, specifically de-escalation techniques. LPA conducted interviews with five (5) staff and reviewed three staff training records. Required staff training records observed complete. Ms. Williams explained the facility tracking system for staff training; staff training includes crisis protocols and plan for managing psychiatric and or medical illness/emergency protocols. Staff interviewed stated that prior to working with clients they complete basic training including but not limited to Crisis intervention and de-escalation techniques. Ms. Williams explained that staff due for training complete the required training on a flow basis annually. Staff interviewed confirmed receiving training according to assigned position. Records reviewed and interviews conducted revealed that staff completed required training prior to working with the clients. LPA contacted the reporting party, and no additional information was provided; no date/time of alleged incident; no names of clients or staff provided; denied to further speak with LPA about the allegations.

Based on the information obtained during the investigation, the does not have sufficient evidence to corroborate the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above allegation “Staff are not properly trained” is deemed unsubstantiated at this time.

Regarding allegation, “Staff did not obtain appropriate medical treatment for client”: Information was received that a client (name unknown) experiencing a severe panic attack and suicidal thoughts (date unknown) requested to go to the hospital and staff were denied taking client to ER and were told to redirect client. Current facility clients and former clients interviewed did not report any issues or concerns with staff or their treatment; clients reported feeling safe and satisfied with the services provided by staff and clinical team. LPA contacted the reporting party, and no additional information was provided; no dates/time of alleged incident; no names of clients or staff provided; denied to further speak with LPA about the allegations.

Based on the information obtained during the investigation, the Department does not have sufficient evidence to corroborate the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations “Staff did not obtain appropriate medical treatment for client” is deemed unsubstantiated at this time.
Exit interview conducted. A copy of the report was provided.

SUPERVISORS NAME: Desaree Perera
LICENSING EVALUATOR NAME: Zabel Chochian
LICENSING EVALUATOR SIGNATURE:	DATE: 04/08/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/08/2026

LIC9099 (FAS) - (06/04)

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