195850422-4-16-2026-29-AS-DPEA-DUATFB-20260521144115

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 195850422
Report Date: 04/16/2026
Date Signed: 04/16/2026 01:32:56 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/13/2026 and conducted by Evaluator Martha Arroyo

COMPLAINT CONTROL NUMBER: 29-AS-20260413182010

FACILITY NAME:	ARISE HILLSIDE TREATMENT CENTER		FACILITY NUMBER:	195850422
ADMINISTRATOR:	SHIRINYAN, SYUZANNA		FACILITY TYPE:	772
ADDRESS:	4800 ALMIDOR AVE		TELEPHONE:	(818) 456-4185
CITY:	WOODLAND HILLS	STATE:	ZIP CODE:	91364
CAPACITY:	6	CENSUS: 1	DATE:	04/16/2026
		UNANNOUNCED	TIME BEGAN:	09:15 AM
MET WITH:	Syuzanna Shirinyan		TIME COMPLETED:	01:45 PM

ALLEGATION(S):

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Facility is not clean, sanitary, or in good repair
Facility did not address bug infestation
Clients were not treated with dignity and respect

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA), Martha Arroyo conducted an initial complaint visit to investigate the allegations noted above. Upon arrival, the LPA met with Administrator, Syuzanna Shirinyan, and explained the reason for the visit. Entrance interview conducted.

During today’s visit, approximately between 09:25 a.m. and 10:30 a.m., the LPA conducted a plant tour and observed client bedrooms, client bathrooms, and kitchen, conducted interviews with three staff and one client, and obtained copies of pertinent documents relevant to the investigation.

Report Continued on LIC 9099C...

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Desaree Perera
LICENSING EVALUATOR NAME: Martha Arroyo
LICENSING EVALUATOR SIGNATURE:	DATE: 04/16/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/16/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 29-AS-20260413182010

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

FACILITY NAME: ARISE HILLSIDE TREATMENT CENTER	FACILITY NUMBER: 195850422
	VISIT DATE: 04/16/2026

NARRATIVE

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Report Continued from LIC 9099...

It was alleged that facility is not clean, sanitary, or in good repair. It was reported that dish sponges were filthy, leftover food was left in the kitchen sink, and the pots and pans were rusty. It was further reported that mattresses were stained and there was mold in the shower. During the plant tour, the LPA observed client bedrooms, including bedding; client restrooms, including the bathtub and shower; as well as the kitchen, kitchen sink, and the supply of pots and pans. The LPA found the facility to be relatively clean. Client bedrooms were organized, and the mattresses were clean and had clean linens as well. The bathrooms were clean and sanitary, and both the shower and bathtub appeared clean with no signs of mold or mildew. The kitchen sink was clean, and all pots and pans were in good condition. Additionally, the dish sponges showed no visible residue. Interviews conducted with staff revealed that the facility provides housekeeping services at least once every two weeks, during which a deep cleaning of the entire facility is performed. Staff and clients assist in maintaining cleanliness between these services. Staff further stated that nocturnal staff typically clean and mop during their shift while clients are asleep. A client interview corroborated the staff statements, confirming that the facility is consistently clean and that cleaning services are provided regularly. Based on information provided through interviews and observations, the Department has insufficient evidence to support the allegation of “facility is not clean, sanitary, or in good repair”. Therefore, this allegation is deemed Unsubstantiated at this time.

It was also alleged that facility did not address bug infestation. It was reported that there was a bug infestation in the rooms, beds, and kitchen. Record review and interviews conducted revealed that the facility has a monthly service with Tony Rubia’s Pest Control Company. The facility has both the interior and exterior perimeters treated to prevent bugs. Interviews with staff revealed that concerns regarding bed bugs had been raised. In response, the facility arranged for the pest control company to inspect and treat the premises. However, the pest control company informed staff that there was no evidence of a bug infestation, specifically bed bugs. The facility also had the client’s furniture cleaned to provide reassurance. Both staff and client interviews confirmed that there is no bug infestation in the facility and that the facility is maintained clean at all times. Based on the information provided, the Department has insufficient evidence to support the allegation of “facility did not address bug infestation”. Therefore, this allegation is deemed Unsubstantiated at this time.

Report Continued on LIC 9099C...

SUPERVISORS NAME: Desaree Perera
LICENSING EVALUATOR NAME: Martha Arroyo
LICENSING EVALUATOR SIGNATURE:	DATE: 04/16/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/16/2026

LIC9099 (FAS) - (06/04)

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Control Number 29-AS-20260413182010

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

FACILITY NAME: ARISE HILLSIDE TREATMENT CENTER	FACILITY NUMBER: 195850422
	VISIT DATE: 04/16/2026

NARRATIVE

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Report Continued from LIC 9099C...

It was further alleged that clients were not treated with dignity and respect. It was reported that clients’ concerns were dismissed and not addressed. Interviews conducted with staff revealed that relationships between staff and clients were generally positive. Staff stated that they attempt to create a safe and supportive environment for all clients in the program. Staff further indicated that they do not engage in arguments with clients and maintain mutual respect at all times. Client interview revealed that staff have helped them grow since being admitted to the program and that staff respect their personal space while providing assistance when needed. Based on the information provided through interviews, the Department has insufficient evidence to support the allegation of “clients were not treated with dignity and respect”. Therefore, this allegation is deemed Unsubstantiated at this time.

No citations issued at this time. Exit interview conducted. A copy of the report was provided.

SUPERVISORS NAME: Desaree Perera
LICENSING EVALUATOR NAME: Martha Arroyo
LICENSING EVALUATOR SIGNATURE:	DATE: 04/16/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/16/2026

LIC9099 (FAS) - (06/04)

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