195850423-1-30-2026-29-AS-DPEA-DRPS3G-20260227123107

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 195850423
Report Date: 01/30/2026
Date Signed: 01/30/2026 04:43:14 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/21/2025 and conducted by Evaluator Zabel Chochian

COMPLAINT CONTROL NUMBER: 29-AS-20251121110048

FACILITY NAME:	IVY PARK AT WOODLAND HILLS		FACILITY NUMBER:	195850423
ADMINISTRATOR:	O'GRADY, PATRICE		FACILITY TYPE:	740
ADDRESS:	20461 VENTURA BLVD.		TELEPHONE:	(818) 346-9046
CITY:	WOODLAND HILLS	STATE: CA	ZIP CODE:	91364
CAPACITY:	127	CENSUS: 78	DATE:	01/30/2026
		UNANNOUNCED	TIME BEGAN:	03:21 PM
MET WITH:	Aurora Israelson, Business Office Director		TIME COMPLETED:	04:00 PM

ALLEGATION(S):

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Staff did not dispense medications as prescribed
Staff did not meet resident's hygiene needs

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Zabel Chochian conducted a subsequent complaint visit to deliver investigation finding regarding above allegations. Upon arrival LPA met with Aurora Israelson, Business Office Director. The reason for the visit was explained.

On 11/21/2025, Community Care Licensing Division received the above allegations. On 11/26/2025, LPA Chochian conducted the initial complaint visit and interviewed two (2) staff and three (3) residents from approximately 12:30pm-1:30pm. A subsequent visit was conducted on 1/21/2026, additional interviews were conducted with four (4) staff from approximately 11:45am-12:30pm; and interviewed four residents from approximately 1pm-2pm. LPA also reviewed the facility’s medication policy and procedures with staff.

Following is a summary of the allegations and investigation finding: Regarding allegation “Staff did not dispense medications as prescribed”. (Continue to LIC9099c)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Desaree Perera
LICENSING EVALUATOR NAME: Zabel Chochian
LICENSING EVALUATOR SIGNATURE:	DATE: 01/30/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/30/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 29-AS-20251121110048

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

FACILITY NAME: IVY PARK AT WOODLAND HILLS	FACILITY NUMBER: 195850423
	VISIT DATE: 01/30/2026

NARRATIVE

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It was reported that sometime on or about 11/20/25, staff gave an unauthorized medication to resident #1. Staff interviewed denied the allegation and stated that they would never give any resident medication that is not prescribed to the resident. LPA asked staff if they ever gave any resident something that might look like medication and staff said no. Staff also reported that residents on medication management would only receive medications from the medtechs and no other staff. Staff interviewed reported that medication policy and procedures are that only medtechs dispense medication and all medications handled by the facility require a doctors order.

LPA interview total of eight (8) residents including resident #1 and all residents reported that they have never been offered any type of medication or vitamins from any facility staff. Residents on medication management stated that staff dispense prescribed medications only. Resident #1 manages own medications. All residents interviewed were observed very alert and able to communicate well with LPA. Based on the above information gathered although the allegations may be valid, there is insufficient evidence to support the allegation or that a violation occurred; therefore, the allegation “Staff did not dispense medications as prescribed” is deemed UNSUBSTANTIATED at this time.

Regarding allegation “Staff did not meet resident's hygiene needs”:
Information was received that resident #2 was observed to have something dark under fingernails, most likely feces and staff was unable to remove it with a wet wipe and did not try washing resident’s hands. Staff interviewed reported that residents requiring assistance with toileting and showers are always assisted with hygiene care. Staff reported that residents are not left unclean or unsanitary. LPA conducted interview with resident #2. Resident #2 is alert and able to communicate needs. Resident #2 did not report any issues with staff. Resident #2 stated that staff assist with daily living activities and medications. Resident #2 was satisfied with the services provided by staff. Random residents interviewed also expressed satisfaction with the care team services. Eight (8) out of eight (8) residents interviewed reported no issues with care services provided by staff. Based on the above information gathered although the allegation may be valid, there is insufficient evidence to support the allegation or that a violation occurred; therefore, the allegation “Staff did not meet resident's hygiene needs” is deemed UNSUBSTANTIATED at this time.

Exit interview conducted. A copy of the report was provided.

SUPERVISORS NAME: Desaree Perera
LICENSING EVALUATOR NAME: Zabel Chochian
LICENSING EVALUATOR SIGNATURE:	DATE: 01/30/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/30/2026

LIC9099 (FAS) - (06/04)

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