195850546-5-14-2026-29-AS-DPEA-DUK79J-20260529212759

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 195850546
Report Date: 05/14/2026
Date Signed: 05/14/2026 02:14:45 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/09/2026 and conducted by Evaluator Zabel Chochian

COMPLAINT CONTROL NUMBER: 29-AS-20260209081841

FACILITY NAME:	SAVANT OF WOODLAND HILLS		FACILITY NUMBER:	195850546
ADMINISTRATOR:	SIDNEY, KEVAN		FACILITY TYPE:	740
ADDRESS:	21711 VENTURA BLVD		TELEPHONE:	(818) 582-5455
CITY:	WOODLAND HILLS	STATE: CA	ZIP CODE:	91364
CAPACITY:	322	CENSUS: 141	DATE:	05/14/2026
		UNANNOUNCED	TIME BEGAN:	12:45 PM
MET WITH:	Ariana Bashardoost, Business Office Manager		TIME COMPLETED:	01:30 PM

ALLEGATION(S):

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Illegal Eviction
Staff did not issue a refund to resident in care
Staff did not follow proper reporting requirements
Staff did not conduct a proper preplacement assessment of resident

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Zabel Chochian conducted a subsequent complaint visit to deliver investigation finding. Upon arrival LPA met with Ariana B. - Business Office Manager. The reason for the visit was explained.

On 02/09/2026, Community Care Licensing Division received the above allegations. On 02/18/2026, LPA conducted the initial complaint visit and conducted a physical plant tour which included random resident rooms, and common areas. At approximately 11:45am LPA conducted interviews with staff, reviewed records and obtained copies of pertinent records. Additional staff interviewed at approximately 2pm. At approximately 2:45pm, LPA toured the facility and met with four (4) residents.

Following is a summary of the allegations and investigation findings:
Regarding allegation of “Illegal eviction and Staff did not issue a refund to resident in care” – It was reported that Resident #1 (R1) was 5150d because of behavioral issues and transferred to the hospital. (Continue)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Desaree Perera
LICENSING EVALUATOR NAME: Zabel Chochian
LICENSING EVALUATOR SIGNATURE:	DATE: 05/14/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/14/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 29-AS-20260209081841

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

FACILITY NAME: SAVANT OF WOODLAND HILLS	FACILITY NUMBER: 195850546
	VISIT DATE: 05/14/2026

NARRATIVE

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Information was received that on 1/15/2026, the resident was ready to be discharged from the hospital, but facility staff refused to accept the resident back to the facility and as a result R1 was transferred to a skilled nursing home. In addition, it was reported that R1 prepaid the month of January and staff refused to refund any money to R1. Staff interviewed denied that R1 was evicted or that a refund was refused. Interview with staff and records reviewed revealed that R1 was admitted to the facility on 12/30/2025; R1 exhibit aggressive behavior during the first week of admission. Staff reported that R1 would yell, push and hit staff. Interview with staff revealed that on 01/07/2026 R1 showed signs of aggression, pushing and hitting staff. Staff contacted paramedics and R1 was evaluated by the team and considered danger to self and others therefore R1 was transported to the hospital. According to the ED and staff they never received clearance for R1 to return. ED reported that R1 was not cleared to return to assisted living and was authorized/cleared for skilled nursing facility by the medical facility. Interview conducted with Case Manager from LA Downtown Medical Center and records reviewed confirmed that R1 was cleared to transfer to a skilled medical facility and therefore could not return to Savant of Woodland Hills. According to the Case Manager, since the responsible person for R1 did not want to transfer R1 to the skilled nursing facility operated by Savant the decision was made to transfer R1 to Driftwood Health Care by R1’s responsible person. Regarding the refund issues, LPA conducted interview with R1’s responsible person and it was confirmed that Savant of Woodland Hills did issue a refund for the payment made in January 2026.

Based on the above information gathered, there is insufficient evidence to support the allegations or that a violation occurred; therefore, the allegations “Illegal eviction and Staff did not issue a refund to resident in care” are deemed unsubstantiated at this time.

Regarding allegation of “Staff did not follow proper reporting requirements” – Information was received that resident #1 sustained a fall and the responsible person for R1 did not know the full incident and did not receive a report of the fall incident. Interviews conducted with staff and records reviewed revealed that R1 moved in on 12/30/2024; R1 was present at the facility for approximately one week and had two fall incidents with no injuries. Records reviewed revealed R1 had a fall incident on 1/1/2026 and 1/6/2026 with no injuries – on 1/7/2026 R1 was aggressive with staff; danger to others therefore was 5150d. Records reviewed revealed that R1’s responsible person was contacted for both fall incidents and 5150 transfer. Staff interviewed stated that R1’s responsible person was provided with information on hand surrounding each incident and the ED kept in communication with R1’s responsible person following R1’s 5150 transfer. (Continue to LIC9099c)

SUPERVISORS NAME: Desaree Perera
LICENSING EVALUATOR NAME: Zabel Chochian
LICENSING EVALUATOR SIGNATURE:	DATE: 05/14/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/14/2026

LIC9099 (FAS) - (06/04)

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Control Number 29-AS-20260209081841

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

FACILITY NAME: SAVANT OF WOODLAND HILLS	FACILITY NUMBER: 195850546
	VISIT DATE: 05/14/2026

NARRATIVE

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Based on the above information gathered, there is insufficient evidence to support the allegations or that a violation occurred; therefore, the allegation “Staff did not follow proper reporting requirements” is deemed unsubstantiated at this time.

Regarding allegation of “Staff did not conduct a proper assessment of resident” – Information was received that staff “Sofia” conducted the assessment of R1 prior to admission and according to reporting party staff did not talk to the resident and completed the assessment by talking to the nursing staff at the skilled nursing home only. Interview conducted with staff revealed that prior to R1 moving in on 12/30/2025, R1 was assessed at the skilled nursing home; staff met with R1 and the nursing staff at the skilled nursing facility. Staff interviewed and records reviewed revealed that facility did conduct a preplacement assessment prior to move-in; a resident appraisal was also completed on 1/3/2026. Staff Sofia Zaretsky stated that she did meet with R1 and the nursing staff at the skilled nursing facility to conduct the assessment prior to admission. Staff reported that from her observation and the records she reviewed R1 was compatible for assisted living. However, within one-week R1 started showing signs of aggression, was unable to toilet self and was non-compliant with staff and taking medications. According to staff R1’s condition changed rapidly because R1 was non-compliant with care and medications; physician and responsible person were updated with R1’s condition. Staff reported that despite continued efforts to assist R1 with care R1 continued to be aggressive and non-compliant with care. On 01/07/2026 R1 became very aggressive with staff and was observed to be a danger to self and others; R1 was evaluated by medical team and transferred to LA Downtown Medical Center for further evaluation.

Based on the above information gathered, there is insufficient evidence to support the allegations or that a violation occurred; therefore, the allegation “Staff did not conduct a proper assessment of resident” is deemed unsubstantiated at this time.

Exit interview held. Copy of report issued.

SUPERVISORS NAME: Desaree Perera
LICENSING EVALUATOR NAME: Zabel Chochian
LICENSING EVALUATOR SIGNATURE:	DATE: 05/14/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/14/2026

LIC9099 (FAS) - (06/04)

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