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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 195850549
Report Date: 06/16/2026
Date Signed: 06/16/2026 05:17:25 PM

Unfounded


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/12/2026 and conducted by Evaluator Quoc Huynh
PUBLIC
COMPLAINT CONTROL NUMBER: 29-AS-20260612093556
FACILITY NAME:VALLEY PARADISE BOARDING CAREFACILITY NUMBER:
195850549
ADMINISTRATOR:NIKOYAN, NAIRAFACILITY TYPE:
740
ADDRESS:12200 HATTERAS STTELEPHONE:
(818) 853-7278
CITY:VALLEY VILLAGESTATE: CAZIP CODE:
91607
CAPACITY:6CENSUS: 4DATE:
06/16/2026
UNANNOUNCEDTIME BEGAN:
03:56 PM
MET WITH:Naira Nikoyan - LicenseeTIME COMPLETED:
05:25 PM
ALLEGATION(S):
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Staff are not providing a comfortable environment for resident
Staff do not ensure resident has privacy
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Quoc Huynh conducted an unannounced initial complaint visit for the above allegations. The LPA arrived at 3:56PM and met with Licensee Naira Nikoyan. Entrance interview conducted.

Between 4:05PM and 5:10PM, the LPA conducted a physical plant tour and interviewed one (1) resident and the Licensee. The following was then determined:

Allegations: “Staff are not providing a comfortable environment for resident” and “Staff do not ensure resident has privacy”

Report Continued on LIC 9099-C
Unfounded
Estimated Days of Completion:
SUPERVISORS NAME: Kristin Heffernan
LICENSING EVALUATOR NAME: Quoc Huynh
LICENSING EVALUATOR SIGNATURE:

DATE: 06/16/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/16/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 29-AS-20260612093556
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
FACILITY NAME: VALLEY PARADISE BOARDING CARE
FACILITY NUMBER: 195850549
VISIT DATE: 06/16/2026
NARRATIVE
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It was reported that a facility staff provided Resident #1 (R1) with showers and did not ensure a comfortable environment or maintain their privacy. Interview with R1 revealed that the alleged staff – Individual #1 (I1) was an independent provider, who was previously contracted by R1’s Hospice agency. I1 continued to provide grooming and shower services to R1 independently after Hospice discharge, with R1 paying them directly. R1 did not reveal any immediate concerns and confirmed that I1 was not associated with the facility. R1 did not provide additional information and stated that if they had concerns, they would address it directly with that individual.

Record review of the facility’s staff roster and sign in/out sheet confirmed I1 was not employed by the facility.

Based on the information obtained, the allegations are deemed UNFOUNDED at this time. A finding of unfounded means that the allegation is either false, could not have happened, and/or is without a reasonable basis.

No deficiency cited. Exit interview conducted. A copy of the report was reviewed and provided.
SUPERVISORS NAME: Kristin Heffernan
LICENSING EVALUATOR NAME: Quoc Huynh
LICENSING EVALUATOR SIGNATURE:

DATE: 06/16/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/16/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2