195850578-6-25-2026-29-AS-KLOZ-DVHPK6-20260629112237

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 195850578
Report Date: 06/25/2026
Date Signed: 06/25/2026 02:55:24 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/16/2026 and conducted by Evaluator Trevor Byrne

COMPLAINT CONTROL NUMBER: 29-AS-20260616105222

FACILITY NAME:	RIDGE AT WESTLAKE VILLAGE, THE		FACILITY NUMBER:	195850578
ADMINISTRATOR:	LARIOS, BRIAN		FACILITY TYPE:	740
ADDRESS:	31200 CEDAR VALLEY DRIVE		TELEPHONE:	(805) 572-7705
CITY:	WESTLAKE VILLAGE	STATE: CA	ZIP CODE:	91362
CAPACITY:	162	CENSUS: 100	DATE:	06/25/2026
		UNANNOUNCED	TIME BEGAN:	10:15 AM
MET WITH:	Kailey Vanderwall		TIME COMPLETED:	03:00 PM

ALLEGATION(S):

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Staff did not provide a refund

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Trevor Byrne conducted an unannounced complaint investigation visit at the facility at 10:15 AM. LPA met with facility Executive Director (ED) Kailey Vanderwall. Entrance interview was conducted and the reason for the visit was explained.

During today’s visit LPA conducted a brief physical plant tour, reviewed one (1) resident file, collected copies of pertinent documentation, and conducted interviews with the ED, one (1) Marketing Coordinator (MC), and the Business Office Director (BOD) between approximately 10:20 AM and 02:45 PM.

Continued on LIC-9099C

Substantiated

Estimated Days of Completion: 0

SUPERVISORS NAME: Kasandra Lopez
LICENSING EVALUATOR NAME: Trevor Byrne
LICENSING EVALUATOR SIGNATURE:	DATE: 06/25/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/25/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 29-AS-20260616105222

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

FACILITY NAME: RIDGE AT WESTLAKE VILLAGE, THE	FACILITY NUMBER: 195850578
	VISIT DATE: 06/25/2026

NARRATIVE

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The allegation of “Staff did not provide a refund.” Alleges that the facility did not provide a refund of the pre-admission/Community fee to a prospective resident after the resident rescinded their contract and did not take possession of the room in the facility. LPA reviewed the Residence and Services Agreement (RSA) for Resident #1 (R1). LPA observed the RSA to be signed by R1 on 04/28/2026. The RSA stated that financial responsibility for the unit began on 04/30/2026. LPA observed pages five (5) and six (6) to contain a section which outlined the fees that are charged which included but were not limited to the community fee and monthly fee. LPA observed that R1 was charged a community fee of $7,500 prior to admission into the facility. LPA reviewed an email dated 05/19/2026 from R1’s responsible party sent on behalf of R1 to the acting Executive Director at the time Caroline Frangieh which stated that they were providing a 30-day notice to vacate the unit. LPA reviewed R1’s RSA and observed a section which stated “At the time that You sign this Agreement, You will have paid to The Ridge a Community Fee of $7,500.00 dollars. $500 of the Community Fee is to cover the cost of performing the pre-admission assessment, and the remainder of the fee is used to maintain the common areas and furnishings of the community…This Community Fee is partially refundable, on a prorated basis, for three (3) months following the date You sign this Agreement….If You leave The Ridge during the first (1st) month, You will receive a refund of 80% of the Community Fee (minus the $500 for the assessment).” LPA interviewed BOD who confirmed that either the acting Executive Director or the BOD would be the staff member responsible for issuing a refund. BOD confirmed that no refund for the community fee had been paid to R1 due to an ongoing dispute regarding payment of the monthly fee. Based on the information obtained during record review and interviews there is sufficient evidence to support the allegation of “Staff did not provide a refund.” Therefore, the allegation is deemed Substantiated at this time.

The following deficiency was cited (refer to LIC 9099D). A copy of the report was printed, appeal rights were provided, and exit interview was conducted.

SUPERVISORS NAME: Kasandra Lopez
LICENSING EVALUATOR NAME: Trevor Byrne
LICENSING EVALUATOR SIGNATURE:	DATE: 06/25/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/25/2026

LIC9099 (FAS) - (06/04)

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Control Number 29-AS-20260616105222

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

FACILITY NAME: RIDGE AT WESTLAKE VILLAGE, THE	FACILITY NUMBER: 195850578
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 06/25/2026

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Request Denied Type B 07/09/2026 Section Cited CCR 87507(g)(5)(E)2.a.	1 2 3 4 5 6 7	87507 Admission Agreements (g)...(5)...(E)...2... a. A refund of...80 percent of the preadmission fee...shall be provided if...the resident leaves the facility... during the first month of residency. This requirement is not met as evidenced by:	1 2 3 4 5 6 7	ED agreed to work with BOD to issue the appropriate refund to R1 and settle any outstanding fees for R1. ED agreed to provide proof of POC to CCLD no later than POC due date.
	8 9 10 11 12 13 14	Based on interviews and record review the Licensee did not comply with the section cited above as a 30-day notice to vacate was provided on 05/19/2026 and no preadmission (Community) fee had been refunded to R1 which poses a potential personal rights risk to clients in care.	8 9 10 11 12 13 14
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Kasandra Lopez
LICENSING EVALUATOR NAME: Trevor Byrne
LICENSING EVALUATOR SIGNATURE:	DATE: 06/25/2026

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/25/2026

LIC9099 (FAS) - (06/04)

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