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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 195850578
Report Date: 11/13/2025
Date Signed: 11/13/2025 03:01:47 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/07/2025 and conducted by Evaluator Angela Barutyan
COMPLAINT CONTROL NUMBER: 29-AS-20251007135807
FACILITY NAME:RIDGE AT WESTLAKE VILLAGE, THEFACILITY NUMBER:
195850578
ADMINISTRATOR:LARIOS, BRIANFACILITY TYPE:
740
ADDRESS:31200 CEDAR VALLEY DRIVETELEPHONE:
(805) 572-7705
CITY:WESTLAKE VILLAGESTATE: CAZIP CODE:
91362
CAPACITY:162CENSUS: 88DATE:
11/13/2025
UNANNOUNCEDTIME BEGAN:
12:00 PM
MET WITH:Brian LariosTIME COMPLETED:
03:15 PM
ALLEGATION(S):
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Resident’s incontinence care is not being met
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Angela Barutyan arrived at the facility unannounced to conduct a subsequent complaint investigation at 12PM. Upon arrival, LPA met with staff and Executive Director (ED) Brian Larios. Entrance interview conducted.

During the initial visit on 10/15/2025, LPA interviewed three (3) staff and three (3) residents, reviewed and obtained copies of pertinent documents relevant to the investigation, conducted a brief physical plant tour between, and discussed allegation with ED.

Report Continued on LIC 9099-C.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Kristin Heffernan
LICENSING EVALUATOR NAME: Angela Barutyan
LICENSING EVALUATOR SIGNATURE:

DATE: 11/13/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/13/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 29-AS-20251007135807
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
FACILITY NAME: RIDGE AT WESTLAKE VILLAGE, THE
FACILITY NUMBER: 195850578
VISIT DATE: 11/13/2025
NARRATIVE
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It was alleged that Resident #1 (R1) was left in soiled clothes and diapers on multiple occasions for an unknown amount of time. On 10/15/2025, LPA interviewed facility care staff and R1 who confirmed that R1 refuses incontinence and other care services. R1 did not have concerns relating to incontinence care. LPA reviewed care logs and shift notes and observed multiple documented refusals by R1 of services such as showers, toileting, and dressing. LPA interviewed two (2) residents who receive incontinence care and no concerns were noted. Residents stated they have not been left in soiled clothes or diapers. R1’s assessment signed and dated 08/18/2025 documents R1 as “occasionally incontinent…and occasionally requires staff assistance” for toileting. R1’s individualized service plan signed and dated 08/18/2025 documents R1’s toileting instructions to “encourage resident to allow staff to assist with personal hygiene.” Staff stated they attempt to encourage R1 and try multiple times to provide care when it is refused. Facility staff and management stated they have voiced concerns about R1’s refusal of services and that care plan meetings have been held with R1’s responsible party. Based on interviews and record review, the information obtained during the investigation does not have sufficient evidence to corroborate the allegation. Although the allegation may have happened or is valid, there is not sufficient evidence to prove the alleged violation did or did not occur, therefore the above allegation “Resident’s incontinence care is not being met” is deemed UNSUBSTANTIATED at this time.


No deficiencies cited at this time. Exit interview conducted. A copy of the report was provided.
SUPERVISORS NAME: Kristin Heffernan
LICENSING EVALUATOR NAME: Angela Barutyan
LICENSING EVALUATOR SIGNATURE:

DATE: 11/13/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/13/2025
LIC9099 (FAS) - (06/04)
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