195850634-5-28-2026-29-AS-KHEN-DVHVWL-20260629164808

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 195850634
Report Date: 05/28/2026
Date Signed: 05/28/2026 05:18:18 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/21/2026 and conducted by Evaluator Christine Yee

COMPLAINT CONTROL NUMBER: 29-AS-20260521135928

FACILITY NAME:	VIKMED INC		FACILITY NUMBER:	195850634
ADMINISTRATOR:	GEVORGYAN,MANE		FACILITY TYPE:	740
ADDRESS:	7459 SYLMAR AVENUE		TELEPHONE:	(747) 257-9540
CITY:	VAN NUYS	STATE: CA	ZIP CODE:	91405
CAPACITY:	6	CENSUS: 5	DATE:	05/28/2026
		UNANNOUNCED	TIME BEGAN:	10:28 AM
MET WITH:	Lilit Mkhitaryan		TIME COMPLETED:	05:30 PM

ALLEGATION(S):

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1. Staff do not treat residents with dignity and respect
2. Staff throw food at residents
3. Staff push residents

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Christine Yee conducted an unannounced complaint visit to investigate the above allegations and was let into the home by Alisa Arshakyan, Staff. Staff contacted Mane Gevorgyan, Licensee and Lilit Mkhitaryan, Staff and only Lilit Mkhitaryan arrived at 11:08am to conduct the visit. Per information provided Mane Gevorgyan is only present at the facility on Tuesdays. The reason for today's visit was explained.

On today's visit, LPA Yee conducted interviews with Lilit Mkhitaryan, Staff #1, at 2;28PM, Staff #1 at 2:37pm, Resident #1 at 2pm, Resident #2 at 2:06pm, Resident #3 at 2:10pm, Resident #4 at 2:16pm and was unable to interview Resident #5 at 2:22pm as they were asleep during the visit. Copies of documents were collected for 3 Residents.

continued on LIC9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Kristin Heffernan
LICENSING EVALUATOR NAME: Christine Yee
LICENSING EVALUATOR SIGNATURE:	DATE: 05/28/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/28/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 29-AS-20260521135928

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

FACILITY NAME: VIKMED INC	FACILITY NUMBER: 195850634
	VISIT DATE: 05/28/2026

NARRATIVE

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The investigation into Allegation #1 Staff do not treat residents with dignity and respect, per interviews conducted with Resident #1 through Resident #4, revealed that the staff do not mistreat them, are not rude or mean to them. The staff are nice and treat them with dignity and are respectfully. They do not have any complaints about the staff. Staff interviewed also deny that they mistreat the residents and are not rude or disrespectful to the residents. Per Staff #1, the residents like her..

The investigation into Allegation #2 Staff throw food at residents, per interviews conducted with residents, it revealed that staff do not throw food at them. Staff put their food in front of them and will assist them if they need help. Per Resident #1, they have lived here a short time and have not seen staff throw food at anyone. Per Resident #1, there was a friend who was visiting and saw a staff who was working here only one time, forcefully put a plate of food down in front of them and thought it was rude. Per Resident #1, it may be a cultural thing but it did not bother them. It bothered the friend. Per Resident #1, the regular staff have not thrown food at them and that staff has not returned to the facility. Resident #1 was not able to provide a name for that staff. Per interviews conducted with staff, they only have 4 regular staff working at the facility. There has been no other staff working here.

Per interviews conducted regarding Allegation #3 Staff push residents, all residents interviewed state that the staff do not push them and they have not observed any staff pushing any other residents.

Based on the information received on today's visit, there was insufficient evidence to support the allegations that Staff do not treat residents with dignity and respect, Staff throw food at residents and Staff push residents, therefore all three (3) allegations are unsubstantiated at this time. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur.

Exit interview was conducted and a copy of this report was provided.

SUPERVISORS NAME: Kristin Heffernan
LICENSING EVALUATOR NAME: Christine Yee
LICENSING EVALUATOR SIGNATURE:	DATE: 05/28/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/28/2026

LIC9099 (FAS) - (06/04)

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