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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 196216378
Report Date: 05/25/2023
Date Signed: 05/25/2023 03:55:37 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/18/2023 and conducted by Evaluator Elvin Baddley
COMPLAINT CONTROL NUMBER: 17-CC-20230518131516
FACILITY NAME:KNOLLS LEARNING STUDIO - INFANT CENTER, THEFACILITY NUMBER:
196216378
ADMINISTRATOR:TRESSA MENDOZAFACILITY TYPE:
830
ADDRESS:28348 AGOURA ROADTELEPHONE:
(818) 991-7752
CITY:AGOURA HILLSSTATE: CAZIP CODE:
91301
CAPACITY:4CENSUS: 12DATE:
05/25/2023
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Tressa MendozaTIME COMPLETED:
02:00 PM
ALLEGATION(S):
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1. Facility is operating outside of license terms and conditions
INVESTIGATION FINDINGS:
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On 5/25/23, at 9:30 AM, Licensing Program Analyst (LPA) Elvin Baddley and LPA Giovani Gonzalez made an unannounced inspection to the aforementioned Child Care Center (CCC) in order to initiate and complete the investigation of the above allegation. LPAs met with Tressa Mendoza, Administrator of the CCC, and explained the nature of the inspection. LPAs notes 12 children in care at the time of the inspection.

The investigation included record reviews and interviews of the Administrator and Staff. Children in care were not interviewed. The allegation of the complaint referenced CCC operating outside of license terms and conditiions.

Interviews of Administrator and teachers (S3 and S6) interviewed by LPAs indicated the CCC operated outside of the parameter of a Waiver granted by CCLD on 10/31/22, in that the infant outdoor play area exceed four children on various occasion in transitions.
(CONT. 9099-C)
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Maria Mueller
LICENSING EVALUATOR NAME: Elvin Baddley
LICENSING EVALUATOR SIGNATURE:

DATE: 05/25/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/25/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 7
Control Number 17-CC-20230518131516
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: KNOLLS LEARNING STUDIO - INFANT CENTER, THE
FACILITY NUMBER: 196216378
VISIT DATE: 05/25/2023
NARRATIVE
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Based on LPAs observation and interviews, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulation, (Title 22 Division 12 and CCR 101161 (a), is being cited on the attached LIC 9099 D).

A closing interview was conducted with Administrator. Administrator was provided and advised of their right to appeal. A copy of this report was reviewed and provided to the Administrator.

The Notice of Site Visit was also provided to the Administrator as required by H&S Code Section 1596.817. The Notice of Site Visit must remain posted for 30 days or a civil penalty of $100.00 may apply.

SUPERVISORS NAME: Maria Mueller
LICENSING EVALUATOR NAME: Elvin Baddley
LICENSING EVALUATOR SIGNATURE:

DATE: 05/25/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/25/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 7
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/18/2023 and conducted by Evaluator Elvin Baddley
COMPLAINT CONTROL NUMBER: 17-CC-20230518131516

FACILITY NAME:KNOLLS LEARNING STUDIO - INFANT CENTER, THEFACILITY NUMBER:
196216378
ADMINISTRATOR:TRESSA MENDOZAFACILITY TYPE:
830
ADDRESS:28348 AGOURA ROADTELEPHONE:
(818) 991-7752
CITY:AGOURA HILLSSTATE: CAZIP CODE:
91301
CAPACITY:4CENSUS: 22DATE:
05/25/2023
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Tressa MendozaTIME COMPLETED:
02:00 PM
ALLEGATION(S):
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1. Facility is not kept free of pests
INVESTIGATION FINDINGS:
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On 5/25/23, at 9:30 AM, Licensing Program Analyst (LPA) Elvin Baddley and LPA Giovani Gonzalez made an unannounced inspection to the aforementioned Child Care Center (CCC) in order to initiate and complete the investigation of the above allegation. LPAs met with Tressa Mendoza, Administrator of the CCC, and explained the nature of the inspection. LPAs notes 22 children in care at the time of the inspection.

The investigation included record reviews and interviews of the Administrator and Staff. Children in care were not interviewed. The allegation of the complaint referenced CCC not keeping facility free of pests.

LPAs toured the interior and exterior of the CCC and observed no rodents or pests. LPAs questioned the Administrator with regard to the presents of pests on site. Administrator noted no pest within the interior of the CCC but did note the outdoor of the CCC is at the bottom of a hill in a natural setting.
(CONT 9099-C)


Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Maria Mueller
LICENSING EVALUATOR NAME: Elvin Baddley
LICENSING EVALUATOR SIGNATURE:

DATE: 05/25/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/25/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 5 of 7
Control Number 17-CC-20230518131516
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: KNOLLS LEARNING STUDIO - INFANT CENTER, THE
FACILITY NUMBER: 196216378
VISIT DATE: 05/25/2023
NARRATIVE
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Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

The Notice of Site Visit was also provided to the Licensee as required by H&S Code Section 1596.817. The Notice of Site Visit must remain posted for 30 days or a civil penalty of $100.00 may apply.

SUPERVISORS NAME: Maria Mueller
LICENSING EVALUATOR NAME: Elvin Baddley
LICENSING EVALUATOR SIGNATURE:

DATE: 05/25/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/25/2023
LIC9099 (FAS) - (06/04)
Page: 6 of 7
Control Number 17-CC-20230518131516
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117

FACILITY NAME: KNOLLS LEARNING STUDIO - INFANT CENTER, THE
FACILITY NUMBER: 196216378
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/25/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
06/08/2023
Section Cited
CCR
101161(a)
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(a) A licensee shall not operate a child care center beyond the conditions and limitations specified on the license, including the capacity limitation.This requirement was not met as evidenced by the following: CCC failed to adhere to the terms of a 10/31/22 waiver issued by CCLD for the staggered
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Adminstaror to provide a written plan of correction to CCLD (elvin.baddley@dss.ca.gov) explaining how the CCC with funtion in accoradnce to the limitation of CCC's License, specifically the number of infants in the outdoor play area 6/8/23.
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use of an outdoor play area in that CCC exceed capacity of four children in the area. This poses at potential risk to the health, safety and personal rights of persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Maria Mueller
LICENSING EVALUATOR NAME: Elvin Baddley
LICENSING EVALUATOR SIGNATURE:

DATE: 05/25/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/25/2023
LIC9099 (FAS) - (06/04)
Page: 7 of 7