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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 196216378
Report Date: 11/28/2023
Date Signed: 11/28/2023 12:03:10 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/07/2023 and conducted by Evaluator Susana Martinez
PUBLIC
COMPLAINT CONTROL NUMBER: 17-CC-20230907132521
FACILITY NAME:KNOLLS LEARNING STUDIO - INFANT CENTER, THEFACILITY NUMBER:
196216378
ADMINISTRATOR:TRESSA MENDOZAFACILITY TYPE:
830
ADDRESS:28348 AGOURA ROADTELEPHONE:
(818) 991-7752
CITY:AGOURA HILLSSTATE: CAZIP CODE:
91301
CAPACITY:15CENSUS: 12DATE:
11/28/2023
UNANNOUNCEDTIME BEGAN:
10:30 AM
MET WITH:Tressa MendozaTIME COMPLETED:
12:17 PM
ALLEGATION(S):
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Staff do not ensure adequate supervision is provided to infants in care.
Due to staff neglect, infant child sustained an injury while in care.
INVESTIGATION FINDINGS:
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On November 28, 2023 Licensing Program Analysts (LPA's) Susana Martinez and Veronica Diaz conducted an unannounced inspection to deliver the findings of the above mentioned allegations. LPA's met with owner/director Tressa Mendoza and advised her of the purpose for the inspection. Together with the Director, LPA's toured the facility inside and outside. At the time of inspection there were 12 infants in the care of 4 staff.

The Department received a complaint alleging staff do not ensure adequate supervision is provided to infants in care and infant sustained an injury while in care due to staff neglect. LPA conducted interviews with staff and parents. Staff denied having knowledge of children being injured while under their care. Parents who were interviewed did not complain about lack of supervison or about children being injured while in care. LPA observed staff ratios to be up to regulations.
Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.
Exit interview conducted and report reviwed with Director Tressa Mendoza.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: Susana Martinez
LICENSING EVALUATOR SIGNATURE:

DATE: 11/28/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/28/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/07/2023 and conducted by Evaluator Susana Martinez
PUBLIC
COMPLAINT CONTROL NUMBER: 17-CC-20230907132521

FACILITY NAME:KNOLLS LEARNING STUDIO - INFANT CENTER, THEFACILITY NUMBER:
196216378
ADMINISTRATOR:TRESSA MENDOZAFACILITY TYPE:
830
ADDRESS:28348 AGOURA ROADTELEPHONE:
(818) 991-7752
CITY:AGOURA HILLSSTATE: CAZIP CODE:
91301
CAPACITY:15CENSUS: 12DATE:
11/28/2023
UNANNOUNCEDTIME BEGAN:
10:30 AM
MET WITH:Tressa KnollsTIME COMPLETED:
12:17 PM
ALLEGATION(S):
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Staff do not ensure infants are kept in clean dry diaper.
INVESTIGATION FINDINGS:
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On November 28, 2023 Licensing Program Analysts (LPA's) Susana Martinez and Veronica Diaz conducted an unannounced inspection to deliver the findings of the above mentioned allegations. LPA's met with owner/director Tressa Mendoza and advised her of the purpose for the inspection. Together with the Director, LPA's toured the facility inside and outside. At the time of inspection there were 12 infants in the care of 4 staff.

The Department received a complaint alleging staff do not ensure infants are kept in clean dry diaper. LPA conducted record review and interviews with staff and parents. After record review and interview with staff it was determined that staff do not conduct diaper checks within the 30 minute diaper changing policy listed in the parent handbook. One infant staff member indicated diaper checks are conducted every 2 hours.
Based on LPAs observations, interviews which were conducted, documents gathered and/or record review(s), the preponderance of evidence standard has been met, therefore the above allegation(s) is found SUBSTANTIATED. California Code of Regulations, Title 22, Division 12 or Health and Safety Code, are being cited on the attached LIC 9099D.
Continued on 9099-D
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: Susana Martinez
LICENSING EVALUATOR SIGNATURE:

DATE: 11/28/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/28/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 17-CC-20230907132521
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117

FACILITY NAME: KNOLLS LEARNING STUDIO - INFANT CENTER, THE
FACILITY NUMBER: 196216378
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/28/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
12/12/2023
Section Cited
CCR
101428(b)(2)
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Infant Care Personal Services 101428(b) The infant shall be kept clean and dry at all times.(2) Each infant's clothing and diapers shall be changed as often as necessary to ensure that the infant is clean and dry at all times. This requirement was not met as evidence by:
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The center is to submit a written statement on how they plan to prevent this deficiency from reoccurring in the future. The written plan is due to the Department by 12/12/2023.
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Based on interviews and record review, the licensee did not comply with the section cited above as some staff members indicated diaper checks are done every 2 hours which poses/posed a potential health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: Susana Martinez
LICENSING EVALUATOR SIGNATURE:

DATE: 11/28/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/28/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 17-CC-20230907132521
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: KNOLLS LEARNING STUDIO - INFANT CENTER, THE
FACILITY NUMBER: 196216378
VISIT DATE: 11/28/2023
NARRATIVE
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LPA recommended Director to go over diaper changing policy with all staff members again.

LPA reminded Director that a fully qualified infant teacher has completed either:

- 12 units (includes 3 units related to infant care) and experience with children under 5 years old, or

- Child Development Associate Credential and at least 6 months of experience, or

- Child Development Associate/ Teacher & Master Teacher Permit.

LPA also reminded Director that aides must work under the direct supervision of a fully qualified teacher.

Notice of site visit was given, and should remain posted for at least 30 days.

An exit interview was conducted and Plans of Corrections were reviewed and developed with the Director. A copy of this report and appeal rights were discussed and left with Director/Owner Tressa Mendoza whose signature on this form confirm receipt of these documents.

SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: Susana Martinez
LICENSING EVALUATOR SIGNATURE:

DATE: 11/28/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/28/2023
LIC9099 (FAS) - (06/04)
Page: 4 of 4