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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197400479
Report Date: 10/03/2024
Date Signed: 10/04/2024 03:46:52 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/09/2024 and conducted by Evaluator Andrew Alemoh
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20240709165004
FACILITY NAME:CASTANEDA FAMILY DAY CAREFACILITY NUMBER:
197400479
ADMINISTRATOR:GUADALUPE CASTANEDAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(818) 765-5345
CITY:SUN VALLEYSTATE: CAZIP CODE:
91352
CAPACITY:14CENSUS: 5DATE:
10/03/2024
UNANNOUNCEDTIME BEGAN:
09:20 AM
MET WITH:Licensee Guadalupe Castaneda TIME COMPLETED:
12:20 PM
ALLEGATION(S):
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Personal Rights- Staff used inappropriate forms of discipline
Personal Rights- Staff had inappropriate contact with child
INVESTIGATION FINDINGS:
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This complaint investigation report is being amended to include the allegations above.

On 10/02/2024 at 09:20 AM, Licensing Program Analysts (LPAs) Andrew Alemoh and Mayra Rivera met with licensee Guadalupe Castaneda for the purpose of interviews and to deliver the findings of the above allegations. Upon arrival, LPAs observed 3 school-age children and 2 infant present with staff #1 and staff #2 proviidng care and supervision.

During the course of this investigation, LPA Alemoh conducted confidential interviews with parents, children, staff, and reviewed documentation. All parents stated that their children love going to the daycare and are happy to be going. Interviews with children disclosed no evidence of staff using inappropriate form of discipline. Staff explained how the facility handles challenging behaviors with children. Furthermore, there were no witnesses that could corroborate that staff had inappropriate contact with child.
See complaint investigation report LIC9099-C for continuation page.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Justeene Tamayo
LICENSING EVALUATOR SIGNATURE:

DATE: 10/03/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/03/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 12-CC-20240709165004
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: CASTANEDA FAMILY DAY CARE
FACILITY NUMBER: 197400479
VISIT DATE: 10/03/2024
NARRATIVE
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All adults living in the home and licensee adult children are background cleared and associated to the facility.

Based on interviews and documentation, there is insufficient evidence of personal rights violations.
LPA Alemoh's observations, documentation and interviews conducted did not support nor confirm the alleged violations. At this time, it is determined that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore at this time the above allegation is unsubstantiated. No deficiency given at this time.

Exit interview was conducted with licensee Guadalupe Castaneda. The licensee was provided a copy of the appeal rights (LIC 9058) and their signature on this form acknowledges receipt of these forms.

The Notice of Site Visit (LIC 9213) – must remain posted for 30 days during the hours of operation after each site visit made by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.
SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Justeene Tamayo
LICENSING EVALUATOR SIGNATURE:

DATE: 10/03/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/03/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2