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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197400479
Report Date: 02/03/2025
Date Signed: 02/03/2025 04:37:53 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/06/2025 and conducted by Evaluator Isabel Ortega
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20250106093244
FACILITY NAME:CASTANEDA FAMILY DAY CAREFACILITY NUMBER:
197400479
ADMINISTRATOR:GUADALUPE CASTANEDAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(818) 765-5345
CITY:SUN VALLEYSTATE: CAZIP CODE:
91352
CAPACITY:14CENSUS: 4DATE:
02/03/2025
UNANNOUNCEDTIME BEGAN:
03:02 PM
MET WITH:Guadalupe Licensee and Lily Castaneda, AssistantTIME COMPLETED:
04:30 PM
ALLEGATION(S):
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9
Daycare child sustained multiple injuries while in care
INVESTIGATION FINDINGS:
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On 2/3//2025, Licensing Program Analyst (LPA) Isabel Ortega conducted an unannounced subsequent complaint inspection to deliver findings on the above allegation, LPA met with Licensee and toured the facility. Upon arrival LPA observed 4 children and two staff providing care and supervision.

During the course of the investigation, LPA conducted interviews completed observations and gathered documents relevant to the complaint allegation. Staff revealed and admitted child #1 was
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Isabel Ortega
LICENSING EVALUATOR SIGNATURE:

DATE: 02/03/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/03/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 12-CC-20250106093244
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: CASTANEDA FAMILY DAY CARE
FACILITY NUMBER: 197400479
VISIT DATE: 02/03/2025
NARRATIVE
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left unattended for a couple of minutes while staff attended to other incidents and although staff was outside with chid#1 at the time of child's injury, staff disclosed no direct visual contact was actively present.

Based on evidence obtained and interviews conducted, the allegation Daycare child sustained multiple injuries while in care is Substantiated. Based on the disclosures at the time of incident, confidential interviews conducted by LPA, it was determined child#1 was left unattended on an outdoor picnic bench. At the time of the incident there were no qualified adults providing care and supervision, this violates child's personal rights. This allegation is deemed SUBSTANTIATED, with no deficiency cited for this allegation. A finding being substantiated means that the allegation was valid because the preponderance of the evidence standard has been met.

An exit interview was conducted, a copy of this report, appeal rights and a notice of site visit were provided to facility.
SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Isabel Ortega
LICENSING EVALUATOR SIGNATURE:

DATE: 02/03/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/03/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/06/2025 and conducted by Evaluator Isabel Ortega
COMPLAINT CONTROL NUMBER: 12-CC-20250106093244

FACILITY NAME:CASTANEDA FAMILY DAY CAREFACILITY NUMBER:
197400479
ADMINISTRATOR:GUADALUPE CASTANEDAFACILITY TYPE:
810
ADDRESS:11231 COVELLO STTELEPHONE:
(818) 765-5345
CITY:SUN VALLEYSTATE: CAZIP CODE:
91352
CAPACITY:14CENSUS: 2DATE:
02/03/2025
UNANNOUNCEDTIME BEGAN:
03:02 PM
MET WITH:Guadalupe Licensee and Lily Castaneda, AssistantTIME COMPLETED:
04:30 PM
ALLEGATION(S):
1
2
3
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5
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8
9
Provider operating out of ratio
INVESTIGATION FINDINGS:
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On 2/3/2025, Licensing Program Analyst (LPA) Ortega met with Licensee and disclosed the purpose of the inspection. LPA observed 2 children in care and 2 staff(fingerprint cleared) providing care and supervision.
Allegations License: Operating out of ratio. During this course of investigation, LPA received pertinent documents related to this investigation, which included R&R time sheet records for the month of September and October 2025. According to staff she only has 13 children enrolled.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Isabel Ortega
LICENSING EVALUATOR SIGNATURE:

DATE: 02/03/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/03/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 12-CC-20250106093244
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: CASTANEDA FAMILY DAY CARE
FACILITY NUMBER: 197400479
VISIT DATE: 02/03/2025
NARRATIVE
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 Documentation reveled maximum of 13 children in care. Facility is licensed with a capacity of 14 children. Also, during the course of this investigation during conducted inspections facility was within capacity.

Therefore, based on documentation obtained, observation and interviews this allegation, Provider operating out of ratio is deemed to be Unsubstantiated, A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged allegation occurred. No deficiency will be cited for this investigation.

An exit interview was conducted, a copy of this report, appeal rights and a notice of site visit were provided to facility.
SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Isabel Ortega
LICENSING EVALUATOR SIGNATURE:

DATE: 02/03/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/03/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 4