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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197401067
Report Date: 03/10/2026
Date Signed: 03/16/2026 12:52:33 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/18/2025 and conducted by Evaluator Veronica Wheatley
PUBLIC
COMPLAINT CONTROL NUMBER: 30-CC-20251218135840
FACILITY NAME:YMCA OF METRO LA/GARDENA-CARSON PRESCHOOLFACILITY NUMBER:
197401067
ADMINISTRATOR:ASHLEY AMBROSEFACILITY TYPE:
850
ADDRESS:1000 W. ARTESIA BLVDTELEPHONE:
(310) 879-6673
CITY:GARDENASTATE: CAZIP CODE:
90248
CAPACITY:45CENSUS: 7DATE:
03/10/2026
UNANNOUNCEDTIME BEGAN:
04:30 PM
MET WITH:Interim Site Supervisor Susanna CantoralTIME COMPLETED:
06:30 PM
ALLEGATION(S):
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Staff did not ensure reporting requirements were followed
INVESTIGATION FINDINGS:
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On 3/10/26, Licensing Program Analyst (LPA), V. Wheatley conducted an unannouced inspection regarding the above allegation and met with the Interim Site Supervisor Susanna Cantoral. LPA observed 7 children in care. Two children were observed in the Lillies classroom supervised by the Site Supervisor and Staff #2. LPA observed Staff #3 in Lemons classroom with 5 children. LPA observed another staff member Staff #4 on the premises assisting.

On 12/23/25, LPA V. Wheatley conducted an unannounced inspection regarding the above allegation in which a child was injured from nursemaid elbow. LPA met with director Ashley Ambrose and toured the premises. LPA observed 15 preschool children supervised by staff. The chidren were playing inside the classroom. LPA interviewed the director, three staff and one day care child.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Maureen Neal
LICENSING EVALUATOR NAME: Veronica Wheatley
LICENSING EVALUATOR SIGNATURE:

DATE: 03/10/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/10/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 30-CC-20251218135840
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: YMCA OF METRO LA/GARDENA-CARSON PRESCHOOL
FACILITY NUMBER: 197401067
VISIT DATE: 03/10/2026
NARRATIVE
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Based on the inforrmation obtained, observations, interviews which were conducted, the above allegation is Substantiated. A child was injured twice in December 2025 and the injury was not reported to Community Care Licensing. This is a Type B violation. See LIC 9099 D.

Exit interview was conducted. The report was read and provided to the Interim Site Supervisor. A Notice of Site Visit will be posted for 30 days.
SUPERVISORS NAME: Maureen Neal
LICENSING EVALUATOR NAME: Veronica Wheatley
LICENSING EVALUATOR SIGNATURE:

DATE: 03/10/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/10/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 30-CC-20251218135840
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: YMCA OF METRO LA/GARDENA-CARSON PRESCHOOL
FACILITY NUMBER: 197401067
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/10/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
03/11/2026
Section Cited
CCR
101212(d)(1)(B)
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Reporting Requirements - Upon the occurrence, during the operation of the child care center of any of the events specified in (d)(1) below, a report shall be made to the Department by telephone or fax within the Department's next working day and during its normal business hours. In addition, a written report containing the information specified in (d)(2) below shall be submitted to the Department within seven days following the occurrence of such event.
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The director submit the LIC 624 to the Department after it was required. The staff were advised to submit LIC 624 by phone and by written report timely in the future.
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This requirement was not met by: a Child #1 was injured on the premises twice in December 2025 and it was not reported to Community Care Licensing in a timely manner.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Maureen Neal
LICENSING EVALUATOR NAME: Veronica Wheatley
LICENSING EVALUATOR SIGNATURE:

DATE: 03/10/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/10/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/18/2025 and conducted by Evaluator Veronica Wheatley
PUBLIC
COMPLAINT CONTROL NUMBER: 30-CC-20251218135840

FACILITY NAME:YMCA OF METRO LA/GARDENA-CARSON PRESCHOOLFACILITY NUMBER:
197401067
ADMINISTRATOR:ASHLEY AMBROSEFACILITY TYPE:
850
ADDRESS:1000 W. ARTESIA BLVDTELEPHONE:
(310) 879-6673
CITY:GARDENASTATE: CAZIP CODE:
90248
CAPACITY:45CENSUS: 7DATE:
03/10/2026
UNANNOUNCEDTIME BEGAN:
04:30 PM
MET WITH:Interim Site Supervisor Susanna CantoralTIME COMPLETED:
06:30 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff did not ensure adequate care and supervision was provided to children in care
INVESTIGATION FINDINGS:
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2
3
4
5
6
7
8
9
10
11
12
13
On 3/10/26, Licensing Program Analyst (LPA), V. Wheatley conducted an unannouced inspection regarding the above allegation and met with the Interim Site Supervisor Susanna Cantoral. LPA observed 7 children in care. Two children were observed in the Lillies classroom supervised by the Site Supervisor and Staff #2. LPA observed Staff #3 in Lemons classroom with 5 children. LPA observed another staff member Staff #4 on the premises assisting.

On 12/23/25, LPA V. Wheatley conducted an unannounced inspection regarding the above allegations and met with director Ashley Ambrose. LPA toured the premises and observed 15 preschool children supervised by staff. The chidren were playing inside the classroom. LPA interviewed the director, three staff and one child.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Maureen Neal
LICENSING EVALUATOR NAME: Veronica Wheatley
LICENSING EVALUATOR SIGNATURE:

DATE: 03/10/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/10/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 30-CC-20251218135840
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: YMCA OF METRO LA/GARDENA-CARSON PRESCHOOL
FACILITY NUMBER: 197401067
VISIT DATE: 03/10/2026
NARRATIVE
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PAGE 2

Based on the investigation, which included interviews with relevant parties and observation, although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations of intentional harm did or did not occur. Therefore, the allegation is Unsubstantiated.

Exit interview was conducted. A copy of this report was read and provided to the Site Supervisor. The Notice of Site Visit will be posted for 30 days.
SUPERVISORS NAME: Maureen Neal
LICENSING EVALUATOR NAME: Veronica Wheatley
LICENSING EVALUATOR SIGNATURE:

DATE: 03/10/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/10/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 5