197401803-5-21-2025-58-CC-RNAO-DGWUU2-20250522155248

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197401803
Report Date: 05/16/2025
Date Signed: 05/21/2025 10:26:16 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/21/2025 and conducted by Evaluator Suzette Ornelas

PUBLIC

COMPLAINT CONTROL NUMBER: 58-CC-20250221132430

FACILITY NAME:	CHILD'S WORLD SCHOOL		FACILITY NUMBER:	197401803
ADMINISTRATOR:	DEBBIE HEIM		FACILITY TYPE:	850
ADDRESS:	6100 LINDLEY AVE.		TELEPHONE:	(818) 343-8122
CITY:	ENCINO	STATE: CA	ZIP CODE:	91316
CAPACITY:	127	CENSUS: 98	DATE:	05/16/2025
		UNANNOUNCED	TIME BEGAN:	11:37 AM
MET WITH:	DEBBIE HEIM		TIME COMPLETED:	02:15 PM

ALLEGATION(S):

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Allegation 1 - Staff inappropriately handle children in care
Allegation 2 - Staff do not keep the kitchen clean and sanitary
Allegation 3 - Staff do not properly supervise day care children
Allegation 4 - Staff do not keep the kitchen clean and sanitary
Allegation 5 - Staff do not keep facility bathrooms clean and sanitary

INVESTIGATION FINDINGS:

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On 5/16/2025, Licensing Program Analyst (LPA) Suzette Ornelas conducted an unannounced follow up complaint inspection for the purpose of delivering the findings for the above-mentioned allegations. Upon arrival, LPA was greeted and let into the facility by Director, Debbie Heim to whom the reason for the inspection was announced. LPA toured the facility and observed 98 daycare children and 10 staff.

During the course of the investigation, LPA Ornelas made observations, obtained documentation in the form of children’s roster, staff roster, pictures, email notifications and conducted interviews with staff, children and parents.

-Pertaining to the allegation that – Staff inappropriately handle children in care
According to the Reporting Party (RP), a childs hair was pulled.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Raul Navarro
LICENSING EVALUATOR NAME: Suzette Ornelas
LICENSING EVALUATOR SIGNATURE:	DATE: 05/16/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/16/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 58-CC-20250221132430

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: CHILD'S WORLD SCHOOL	FACILITY NUMBER: 197401803
	VISIT DATE: 05/16/2025

NARRATIVE

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According to Staff interviewed during the course of the investigation, staff stated that they have never observed any staff member pull a child's hair. Staff stated that there was a different incident that occurred; however, that staff member is no longer working at the center.

According to children interviewed during the course of the investigation, children stated that they like their teachers and that their teachers are nice to them. Children further stated that their teachers have never hit them or pulled their hair and they have never seen their teachers hit or pull any of their friends hair.

According to Parents interviewed during the course of the investigation, they have never observed staff physically hit or pull any child in cares hair. Parents further stated that their children have never made such remarks.

-Pertaining to the allegation that – Staff do not keep the kitchen clean and sanitary.
According to the RP, staff do not wear gloves when handling food and kitchen is dirty and unsanitary, RP was unable to give further details.

According to Staff interviewed during the course of the investigation, staff stated that they do not prepare food at the center. Meal program delivers packaged food, or parents provide packed lunches, while the center provides children with snacks. Staff further stated that the kitchen is cleaned daily and staff has observed one another appropriately following hand washing/sanitizing policies.

According to Parents interviewed during the course of the investigation, they have no concerns regarding sanitary practices at the center.

LPA observed children's meals to be packaged appropriately in boxes or lunch bags. LPA observed kitchen to be in clean and tidy condition, free of vermin.

-Pertaining to the allegation that – Staff do not properly supervise day care children.
According to the RP, staff member is constantly on their phone instead of providing adequate supervision to the children in the outdoor play area.

SUPERVISORS NAME: Raul Navarro
LICENSING EVALUATOR NAME: Suzette Ornelas
LICENSING EVALUATOR SIGNATURE:	DATE: 05/16/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/16/2025

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 58-CC-20250221132430

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: CHILD'S WORLD SCHOOL	FACILITY NUMBER: 197401803
	VISIT DATE: 05/16/2025

NARRATIVE

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According to Staff interviewed during the course of the investigation, staff stated that they have all observed one another appropriately supervising children. Stated that they all work together to ensure children are supervised and have a good system going where they each feel supported by one another.

According to parents interviewed during the course of the investigation, parents have no concerns regarding the supervision their children are receiving.

-Pertaining to the allegation that – Staff do not keep facility bathrooms clean and sanitary
According to the RP, bathrooms utilized by children are unsanitary and often do not have toilet paper or paper towels for the children to use.

According to Staff interviewed during the course of the investigation, restrooms can become busy and a bit messy when all the children are utilizing the restroom at the same time such as after play time, etc. Staff stated that at times they might run out of toilet paper or paper towels and they might have to grab them from other restrooms while their requests for more supplies is given to them which might take up to one day. Staff further stated that running out of supplies is not a regular occurrence but they could benefit from having supplies restocked and making sure they do not run out.

LPA made observations and observed restrooms to be clean and sanitary. LPA observed sufficient paper towels and toilet paper available on all 3 visits.

Based on the evidence as documented above, the allegations have been determined to be Unsubstantiated. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the allegation occurred.
A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with Director, DEBBIE HEIM.

SUPERVISORS NAME: Raul Navarro
LICENSING EVALUATOR NAME: Suzette Ornelas
LICENSING EVALUATOR SIGNATURE:	DATE: 05/16/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/16/2025

LIC9099 (FAS) - (06/04)

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