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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197402403
Report Date: 03/13/2024
Date Signed: 03/13/2024 10:47:03 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/29/2023 and conducted by Evaluator Silva Garibyan
PUBLIC
COMPLAINT CONTROL NUMBER: 58-CC-20231229121223
FACILITY NAME:ONEGENERATIONFACILITY NUMBER:
197402403
ADMINISTRATOR:VARDANYAN, KRISTINEFACILITY TYPE:
850
ADDRESS:17400 VICTORY BLVD.TELEPHONE:
(818) 705-2345
CITY:VAN NUYSSTATE: CAZIP CODE:
91406
CAPACITY:138CENSUS: 93DATE:
03/13/2024
UNANNOUNCEDTIME BEGAN:
07:55 AM
MET WITH:Adena Amalian, DirectorTIME COMPLETED:
11:00 AM
ALLEGATION(S):
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Staff handled day care child in a rough manner
INVESTIGATION FINDINGS:
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On 03/13/2024 at 8:00 am, Licensing Program Analyst (LPA) Silva Garibyan arrived at Onegeneration to deliver the findings of a complaint received by the Department on 12/29/23 associated to Complaint Control Number 58-CC-20231229121223. LPA met with Director, Adena Amalian, and explained the purpose of the visit. During today’s visit, there were 20 staff providing care to 93 children.

During the investigation into the allegation listed above, LPA obtained a copy of the camera footage provided in the form of a link and conducted interviews with five staff.

The allegation indicates that “Staff handled day care child in a rough manner.”

Per the Reporting Party (RP), Staff (S5) pulled Child(C1) off a tricycle, dragged them across the playground, and slammed them down on the ground. RP stated C1 has been having behavioral issues since this incident.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Silva Garibyan
LICENSING EVALUATOR SIGNATURE:

DATE: 03/13/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/13/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 58-CC-20231229121223
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: ONEGENERATION
FACILITY NUMBER: 197402403
VISIT DATE: 03/13/2024
NARRATIVE
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When interviewed, Director shared video footage on the reported date of 12/19/2023 which shows that C1 was handled in a rough manner. During school's investigation S1 watched the video surveillance and witnessed the incident described by C1’s parents. Shortly after S1 confirmed the allegation made through video surveillance, and identified the individual, the school proceeded with their company policy and removed the teacher involved out of the classroom and placed the teacher on leave of absence until the investigation was completed. On December 21,2023, the incident was reported to Community Care Licensing. On December 27, 2023, the school concluded the investigation and made the decision to terminate the individual in the incident (S5).

Based upon the evidence as presented above, the allegation has been determined to be Substantiated. A finding of Substantiated means that the preponderance of evidence standard has been met. California Code of Regulations, Title 22, Division 12 Chapter 1, Article 06. Continuing Requirements, Section 101223 Personal Right is being cited on the attached LIC9099D.

Please refer to LIC9099D for documentation of deficiencies.

A copy of this report must be provided to the authorized representatives of all currently enrolled children and any newly enrolled child for the following 12 months. The ACKNOWLEDGEMENT OF RECEIPT OF LICENSING REPORTS (LIC9224) shall be signed and kept in each of the children’s records. The report shall be provided no later than the next business day or the next day the child is in care.
The Notice of Site Visit (LIC 9213) – must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

A copy of this Report (LI9099s/9099D), Appeal Rights (LIC9058), and Notice of Site Visit were reviewed and provided to the Director, Adena Amalian.
SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Silva Garibyan
LICENSING EVALUATOR SIGNATURE:

DATE: 03/13/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/13/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Citations on this Visit Report are Under Appeal!

Control Number 58-CC-20231229121223
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: ONEGENERATION
FACILITY NUMBER: 197402403
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/13/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Under Appeal
Type A
03/13/2024
Section Cited
CCR
101223(a)(3)
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PR: The licensee shall ensure that each child is accorded the following personal rights: To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature including but not limited to: interference with functions
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A copy of the agenda and sign in sheet of the staff training took place on January 3, 2024 was provided to LPA Garibyan.
Employee has already been terminated so no further action at this time is needed.
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of daily living including eating, sleeping or toileting; or withholding of shelter, clothing, edication or aids to physical functioning. This requirement was not met as evidenced by: the video surveillance confirmed that C1 was handled in a rough manner by S5. This posed an immediate health, safety or personal rights risk to the children in care
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Silva Garibyan
LICENSING EVALUATOR SIGNATURE:

DATE: 03/13/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/13/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/29/2023 and conducted by Evaluator Silva Garibyan
PUBLIC
COMPLAINT CONTROL NUMBER: 58-CC-20231229121223

FACILITY NAME:ONEGENERATIONFACILITY NUMBER:
197402403
ADMINISTRATOR:VARDANYAN, KRISTINEFACILITY TYPE:
850
ADDRESS:17400 VICTORY BLVD.TELEPHONE:
(818) 705-2345
CITY:VAN NUYSSTATE: CAZIP CODE:
91406
CAPACITY:138CENSUS: 93DATE:
03/13/2024
UNANNOUNCEDTIME BEGAN:
07:55 AM
MET WITH:Adena Amalian, DirectorTIME COMPLETED:
11:00 AM
ALLEGATION(S):
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2
3
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5
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7
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9
Staff yelled at day care child
INVESTIGATION FINDINGS:
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On 03/13/2024 at 8:00 am, Licensing Program Analyst (LPA) Silva Garibyan arrived at Onegeneration to deliver the findings of a complaint received by the Department on 12/29/23 associated to Complaint Control Number 58-CC-20231229121223. LPA met with Director, Adena Amalian, and explained the purpose of the visit. During today’s visit, there were 20 staff providing care to 93 children.

During the investigation into the allegation listed above, LPA conducted interview with one staff (S6).

The allegation indicates that “Staff yelled at day care child.


Per the Reporting Party (RP), in May of 2023 Staff (S6) yelled at Child (C1) in front of her. RP stated she was arriving to pick them up and they opened a gate so they could run to her and S6 yelled "don’t open the gate, you can’t do that!" RP stated C1 started crying and she told the Director they needed to be moved into another classroom.


Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Silva Garibyan
LICENSING EVALUATOR SIGNATURE:

DATE: 03/13/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/13/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 58-CC-20231229121223
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: ONEGENERATION
FACILITY NUMBER: 197402403
VISIT DATE: 03/13/2024
NARRATIVE
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When interviewed, S6 stated that her class was playing outside when C1's mother arrived to pick them up. C1 ran up to the gate that separates the preschool yard from the infant yard. S6 was supervising some distance away and saw C1 touch the latch on the gate and start to open it. Because S6 was not in proximity, S6 used a loud tone of voice to say "do not touch the gate." C1 stood at the gate and began to cry. Their mother approached them and got down to their level to comfort them. After a moment S6 joined them. S6 acknowledged using a loud tone of voice to get C1's attention, explaining that she was not only far away, but concerned for their safety and that of the other children present.

Based upon interviews conducted, as documented above, the allegation has been determined to be Unsubstantiated. A finding of Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

No deficiencies are being cited for the allegation listed above.

Notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with Director Adena Amalian
SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Silva Garibyan
LICENSING EVALUATOR SIGNATURE:

DATE: 03/13/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/13/2024
LIC9099 (FAS) - (06/04)
Page: 5 of 5