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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197402404
Report Date: 08/13/2026
Date Signed: 08/13/2026 02:35:09 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/20/2026 and conducted by Evaluator Suzette Ornelas
PUBLIC
COMPLAINT CONTROL NUMBER: 58-CC-20260520103546
FACILITY NAME:ONEGENERATIONFACILITY NUMBER:
197402404
ADMINISTRATOR:ADENA AMALIANFACILITY TYPE:
830
ADDRESS:17400 VICTORY BLVD.TELEPHONE:
(818) 708-6377
CITY:VAN NUYSSTATE: CAZIP CODE:
91406
CAPACITY:74CENSUS: 39DATE:
08/13/2026
UNANNOUNCEDTIME BEGAN:
10:07 AM
MET WITH:Katherine NathanTIME COMPLETED:
03:00 PM
ALLEGATION(S):
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Child sustained injury due to staff neglect or lack of supervision.
INVESTIGATION FINDINGS:
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On 8/26/2025 Licensing Program Analyst (LPA) Suzette Ornelas conducted an unannounced follow-up complaint inspection for the purpose of delivering findings for the above allegation. Upon arrival, LPA was greeted and let into the facility by Assistant Director, Katherine Nathan, to whom the reason for the inspection was announced. LPA observed 16 staff supervising 39 children.

During the course of the investigation, LPA Ornelas made observations, obtained a copy of the children’s roster, other forms of documentation and conducted interviews.

-Pertaining to the allegation that – Child sustained injury due to staff neglect or lack of supervision.
According to the Reporting Party (RP), Child 1 (C1) sustained a hand injury at daycare appearing to be a burn mark.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Raul Navarro
LICENSING EVALUATOR NAME: Suzette Ornelas
LICENSING EVALUATOR SIGNATURE:

DATE: 08/13/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/13/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 58-CC-20260520103546
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: ONEGENERATION
FACILITY NUMBER: 197402404
VISIT DATE: 08/13/2026
NARRATIVE
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According to Staff Interviewed during the course of the investigation, staff observed C1's hand to be red upon first observation around nap time. Upon continuing to monitor the area, staff observed C1's hand appear to be peeling. Per staff interviewed, C1 did not appear to be in discomfort as C1 was not crying. Staff stated that C1 was clenching their hand into a fist. Staff further stated that they informed C1's parent of the incident and parents followed up with the physician for care.

According to parents interviewed during the course of the investigation, they have no concerns regarding their children's safety and well-being. Parents stated that they have no concerns due to their children never having had any visible concerning marks on them. Parents are pleased with the manner in which the Child Care Center (CCC) informs them of any incidents involving their children.

LPA Ornelas observed the classroom for any potential safety hazards and did not observe there to be any at the time.

Based on the evidence as documented above, the allegations have been determined to be Unsubstantiated. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the allegation occurred.

A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with Assistant Director, Katherine Nathan.

SUPERVISORS NAME: Raul Navarro
LICENSING EVALUATOR NAME: Suzette Ornelas
LICENSING EVALUATOR SIGNATURE:

DATE: 08/13/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/13/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2