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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197402404
Report Date: 06/27/2024
Date Signed: 06/28/2024 10:18:12 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/03/2024 and conducted by Evaluator Suzette Ornelas
PUBLIC
COMPLAINT CONTROL NUMBER: 58-CC-20240503113027
FACILITY NAME:ONEGENERATIONFACILITY NUMBER:
197402404
ADMINISTRATOR:VARDANYAN, KRISTINEFACILITY TYPE:
830
ADDRESS:17400 VICTORY BLVD.TELEPHONE:
(818) 708-6377
CITY:VAN NUYSSTATE: CAZIP CODE:
91406
CAPACITY:74CENSUS: 0DATE:
06/27/2024
UNANNOUNCEDTIME BEGAN:
01:06 PM
MET WITH:Heidi Hamilton - Assistant DirectorTIME COMPLETED:
03:30 PM
ALLEGATION(S):
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Allegation 1 - Staff handled day care children in a rough manner.
INVESTIGATION FINDINGS:
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On 6/27/2024, Licensing Program Analyst (LPA) Suzette Ornelas conducted an unannounced follow up complaint inspection for the purpose of delivering the findings for the above-mentioned allegation. Upon arrival, LPA were greeted and let into the facility by Heidi Hamilton - Assistant Director, to whom the reason for the inspection was announced. LPA toured the facility and observed 0 daycare children and 17 staff. Facility is temporarily closed 6/24/2024-6/28/2024.

During the course of the investigation, LPA Ornelas made observations, obtained documentation in the form of children’s roster, staff roster, video recordings, and interviewed staff in regard to the above allegation.

-Pertaining to the allegations that -Staff handled day care children in a rough manner.

According to the reporting party (RP), staff pushed down infant child 2 (C2) by their back onto the cot, causing child to almost hit their forehead on the top of the plastic cot. RP states per the client, staff
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Raul Navarro
LICENSING EVALUATOR NAME: Suzette Ornelas
LICENSING EVALUATOR SIGNATURE:

DATE: 06/27/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/27/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/03/2024 and conducted by Evaluator Suzette Ornelas
PUBLIC
COMPLAINT CONTROL NUMBER: 58-CC-20240503113027

FACILITY NAME:ONEGENERATIONFACILITY NUMBER:
197402404
ADMINISTRATOR:VARDANYAN, KRISTINEFACILITY TYPE:
830
ADDRESS:17400 VICTORY BLVD.TELEPHONE:
(818) 708-6377
CITY:VAN NUYSSTATE: CAZIP CODE:
91406
CAPACITY:74CENSUS: 0DATE:
06/27/2024
UNANNOUNCEDTIME BEGAN:
01:06 PM
MET WITH:Heidi Hamilton - Assistant DirectorTIME COMPLETED:
03:30 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Allegation 2 - Staff yelled at day care child.
Allegation 3 - Staff hit day care children.
INVESTIGATION FINDINGS:
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On 6/27/2024, Licensing Program Analyst (LPA) Suzette Ornelas conducted an unannounced follow up complaint inspection for the purpose of delivering the findings for the above-mentioned allegations. Upon arrival, LPA was greeted and let into the facility by Heidi Hamilton - Assistant Director to whom the reason for the inspection was announced. LPA toured the facility and observed 0 daycare children and 17 staff. Facility is temporarily closed 6/24/2024-6/28/2024.

During the course of the investigation, LPA Ornelas made observations, obtained documentation in the form of children’s roster, staff roster, video recordings, and interviewed staff in regard to the above allegations.

-Pertaining to the allegation that - Staff yelled at day care child.
According to the Reporting Party (RP), staff yelled at female child.
According to Staff 1 (S1) Staff 2 (S2), Staff 4 (S4), Staff 6 (S6) and Staff 8 (S8). They have never observed staff yell at children in care.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Raul Navarro
LICENSING EVALUATOR NAME: Suzette Ornelas
LICENSING EVALUATOR SIGNATURE:

DATE: 06/27/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/27/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 58-CC-20240503113027
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: ONEGENERATION
FACILITY NUMBER: 197402404
VISIT DATE: 06/27/2024
NARRATIVE
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-Pertaining to the allegation that - Staff hit day care children.
According to the RP, staff hits children on the mouth and described the hit as a little more than a light pat.
According to Staff 1 (S1) Staff 2 (S2), Staff 4 (S4), Staff 6 (S6), Staff 8(S8) and Staff 9 (S9). They have never observed staff yell at children in care.

Based on the evidence as documented above, the allegations have been determined to be Unsubstantiated. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the allegation occurred.

A notice of site visit was given and must remain posted for 30 days.
Exit interview conducted and report was reviewed with Heidi Hamilton - Assistant Director
SUPERVISORS NAME: Raul Navarro
LICENSING EVALUATOR NAME: Suzette Ornelas
LICENSING EVALUATOR SIGNATURE:

DATE: 06/27/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/27/2024
LIC9099 (FAS) - (06/04)
Page: 5 of 5
Control Number 58-CC-20240503113027
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: ONEGENERATION
FACILITY NUMBER: 197402404
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/27/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
07/12/2024
Section Cited
CCR
101223(a)(1)
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101223 Personal Rights
(a) The licensee shall ensure that each child is accorded the following personal rights:
(1) To be accorded dignity in his/her personal relationships with staff and other persons.
This requirement is not met as evidence by:
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Assistant Director agrees to conduct training with staff regarding childrens personal rights, watch childrens persoanl rights video with staff and provide LPA with summaries of video from staff along with sign in sheets of who was in attendance.

Personal Rights
ccld.childcarevideos.org
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Based on observations, video footage and interviews conducted, staff handled child in a rough manner. This poses an immediate risk to the health and safety of
children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Raul Navarro
LICENSING EVALUATOR NAME: Suzette Ornelas
LICENSING EVALUATOR SIGNATURE:

DATE: 06/27/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/27/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 58-CC-20240503113027
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: ONEGENERATION
FACILITY NUMBER: 197402404
VISIT DATE: 06/27/2024
NARRATIVE
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grabbed, shook child 1 (C1). RP states per the client. RP states per the client, other staff have also noticed how staff handles the children roughly.

According to Staff 3 (S3), Staff 8 (S8), Staff 9 (S9), they have observed Staff 2 (2), not having patience with the young children, getting frustrated and having an inappropriate tone with the children. Staff also stated that during nap time S2 pats children on the back a bit hard.

LPA Ornelas reviewed video footage and observed S2 gently patting infant C1 on the back during naptime; however, C1 then lifted their head up and S2 reacted by pushing C1’s head back down towards the cot. The action was repeated when C1 lifted their head again and S2 responded a second time by pushing C1’s head back down again. LPA then observed S2 abruptly pull what looked like a small blanket from behind C1’s head and getting close to C1’s face while saying something and placing the blanket in front of C1. LPA was unable to determine what was being said in the video due to there being no audio.

Based on the information obtained through observations and interviews, the allegation is substantiated. A substantiated finding means that the complaint is substantiated and the allegation is valid because the preponderance of the evidence standard has been met.

1 Type A deficiency is being cited on the attached LIC9099-D.

A copy of this report shall be provided to the parents/guardians of the children currently enrolled by the next business day or immediately upon return. A copy of this report shall also be provided to the parents/guardians of any children newly enrolled at the facility for the next twelve (12) months. The LIC 9224 Acknowledgement of Receipt of Licensing Reports must be maintained in each child's file immediately upon receipt from the parent.

A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with Heidi Hamilton - Assistant Director
SUPERVISORS NAME: Raul Navarro
LICENSING EVALUATOR NAME: Suzette Ornelas
LICENSING EVALUATOR SIGNATURE:

DATE: 06/27/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/27/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 5