197402469-3-5-2024-58-CC-RRAS-D3DW5S-20240315165935

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197402469
Report Date: 03/05/2024
Date Signed: 03/05/2024 04:20:00 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/21/2023 and conducted by Evaluator Elicia Calvillo

COMPLAINT CONTROL NUMBER: 58-CC-20231221161918

FACILITY NAME:	BURBANK CHILD CARE CENTER		FACILITY NUMBER:	197402469
ADMINISTRATOR:	LINA ESOH		FACILITY TYPE:	850
ADDRESS:	900 N. GLENOAKS BLVD.		TELEPHONE:	(818) 953-7186
CITY:	BURBANK	STATE: CA	ZIP CODE:	91502
CAPACITY:	40	CENSUS: 19	DATE:	03/05/2024
		UNANNOUNCED	TIME BEGAN:	03:29 PM
MET WITH:	Lina Esoh, Directore		TIME COMPLETED:	04:45 PM

ALLEGATION(S):

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Facility staff yelled at children in care.

INVESTIGATION FINDINGS:

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On 3/05/2024 at 03:29: PM, Licensing Program Analyst (LPA) Elicia Calvillo conducted an unannounced complaint inspection to deliver findings for the above allegation. LPA met with who guided LPA a tour of the inside and outside of the facility. There were 19 children and 2 staff upon arrival.

Information provided by the Reporting Party indicates that the facility staff yelled at children in care.

LPA conducted the initial investigation on 12/22/2024 and during this visit LPA interviewed Director, interviewed Assistant Director, reviewed Guardian Criminal Record Clearance Roster, collected Child Care Facility Roster and other documents. LPA conducted parent interviews on 1/3/2024, 1/31/2024, and 2/21/2024. LPA conducted an additional site visit on 2/02/2024 to interview children and additional staff.

Substantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Rita Ramos	TELEPHONE: (424) 301-3061
LICENSING EVALUATOR NAME: Elicia Calvillo	TELEPHONE: (424) 301-3016
LICENSING EVALUATOR SIGNATURE:	DATE: 03/05/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/05/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 58-CC-20231221161918

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: BURBANK CHILD CARE CENTER	FACILITY NUMBER: 197402469
	VISIT DATE: 03/05/2024

NARRATIVE

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During today’s visit, LPA address the allegation that the facility staff yelled at children in care. Based on LPA’s investigation, documents obtained, and statements obtained from Director, staff, parents, and children, the facility did not ensure the Personal Rights of each child. Director disclosed and documented an incident with Staff 2 who yelled at a Child 2 for not throwing away an item. Parent 3 stated they overheard Staff 2 yell at a child as they approached the area where children were eating. Staff 1 disclosed Staff 2 was speaking loudly to the children and told them to be a calmer with the children. Child 5 stated staff yells when they are mad. No other child made a disclosure of the allegation. The preponderance of evidence standard has been met; therefore, the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 12 Chapter 1, 101223 (a) (3) Personal Rights is being cited on the attached deficiencies page.

As a result of today's visit, a Type B Deficiency was issued for regulation 101223 (a) (3) Personal Rights and a Plan of Correction is due 3/8/2024.

A notice of site visit was given and must remain posted for 30 days, exit interview conducted and report was reviewed with Lina Esoh, Director.

SUPERVISOR'S NAME: Rita Ramos	TELEPHONE: (424) 301-3061
LICENSING EVALUATOR NAME: Elicia Calvillo	TELEPHONE: (424) 301-3016
LICENSING EVALUATOR SIGNATURE:	DATE: 03/05/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/05/2024

LIC9099 (FAS) - (06/04)

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Control Number 58-CC-20231221161918

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: BURBANK CHILD CARE CENTER	FACILITY NUMBER: 197402469
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 03/05/2024

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 03/19/2024 Section Cited CCR 101223(a)(3)	1 2 3 4 5 6 7	101223 Personal Rights (a)The licensee shall ensure that each child ...following personal rights: (3) To be free from corporal or unusual punishment, infliction of pain,..., mental abuse or other actions of a punitive nature including…. This requirement is not met as evidenced by:	1 2 3 4 5 6 7	Director confirmed Staff 2 is not longer employed with the facility as of 12/11/2023. Director stated that all facility staff will watch the CDSS video on Personal Rights and discuss the topic during a staff meeting and will email LPA confirmation by 3/20/2024.
	8 9 10 11 12 13 14	Based on the facility did not ensure that each child was accorded their Personal Rights.	8 9 10 11 12 13 14
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Rita Ramos	TELEPHONE: (424) 301-3061
LICENSING EVALUATOR NAME: Elicia Calvillo	TELEPHONE: (424) 301-3016
LICENSING EVALUATOR SIGNATURE:	DATE: 03/05/2024

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/05/2024

LIC9099 (FAS) - (06/04)

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