197403270-9-26-2024-30-CC-KSTS-DB73A3-20241119170405

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197403270
Report Date: 09/26/2024
Date Signed: 09/26/2024 12:39:44 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/26/2024 and conducted by Evaluator Loyce Phillips

PUBLIC

COMPLAINT CONTROL NUMBER: 30-CC-20240826103857

FACILITY NAME:	DREAMLAND CHILD DAY CARE CENTER		FACILITY NUMBER:	197403270
ADMINISTRATOR:	ANNA BERNSHTEYN		FACILITY TYPE:	850
ADDRESS:	1641 CENTINELA AVE		TELEPHONE:	(310) 828-8454
CITY:	SANTA MONICA	STATE: CA	ZIP CODE:	90404
CAPACITY:	39	CENSUS: 21	DATE:	09/26/2024
		UNANNOUNCED	TIME BEGAN:	09:30 AM
MET WITH:	ANNA BERNSHTEYN, DIRECTOR		TIME COMPLETED:	12:50 PM

ALLEGATION(S):

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Allegation #1: Personal Rights - Staff handled child in a rough manner.
Allegation #2: Personal Rights - Staff spoke inappropriately to child.
Allegation #3: Personal Rights - Staff did not ensure that child's diapering needs were met.
Allegation #4: Personal Rights - Staff did not ensure that children's personal care needs were met.

INVESTIGATION FINDINGS:

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On 9/26/2024, Licensing Program Analyst (LPA), Loyce Phillips, conducted an unannounced visit for the purpose of delivering the findings on the above allegations. LPA was greeted by Director, Anna Bernshteyn and toured the facility. LPA observed 19 children in care with 2 staff members. 3 additional children arrived at the facility after 9:45am.

LPA conducted a full investigation that included observations of children and staff interactions, collecting documentation and interviewing staff, children, and parents. During staff interviews, staff stated children are not handled in a rough manner and children are spoken to with care. Staff also stated the children diapering and toileting needs are taking care of in a timely manner and their personal needs are met with love and care.

9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Loyce Phillips
LICENSING EVALUATOR SIGNATURE:	DATE: 09/26/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/26/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 30-CC-20240826103857

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: DREAMLAND CHILD DAY CARE CENTER	FACILITY NUMBER: 197403270
	VISIT DATE: 09/26/2024

NARRATIVE

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The parents that were interview expressed how happy they are attending the facility. Parents stated they do not have any concerns regarding their child’s diapering needs. Overall, the parents are satisfied with the level of care provided by the staff.

During children’s interviews, children disclosed staff do not yell and hold their hands nicely. Children also stated they feel safe with their teachers and enjoy playing at the facility.

LPA observed staff speaking appropriately to children in care. LPA also observed on 8/29/2024 and 9/26/2024 staff was checking and changing children’s diapers and pull-ups as needed.

Based on the evidence obtained, interviews conducted and observations; the allegations of staff handled child in a rough manner, staff spoke inappropriately to a child, staff did not ensure diapering needs were met and staff did not ensure that children’s personal care needs were met are deemed Unsubstantiated. A finding that the complaint is unsubstantiated means that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violations did or did not occur.

No deficiencies are being cited in accordance with Title 22 of the California Code of Regulations and/or Health & Safety Codes.

An exit interview was conducted, a copy of this report, appeals rights and a notice of site visit were discussed and provided to Director, Anna Bernshteyn

SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Loyce Phillips
LICENSING EVALUATOR SIGNATURE:	DATE: 09/26/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/26/2024

LIC9099 (FAS) - (06/04)

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