<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197403271
Report Date: 05/14/2026
Date Signed: 05/14/2026 10:50:18 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC RO, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/30/2026 and conducted by Evaluator Adrian Risher
COMPLAINT CONTROL NUMBER: 30-CC-20260330125322
FACILITY NAME:DREAMLAND INFANT CARE CENTERFACILITY NUMBER:
197403271
ADMINISTRATOR:ANNA BERNSHTEYNFACILITY TYPE:
830
ADDRESS:1635 CENTINELATELEPHONE:
(310) 828-8454
CITY:SANTA MONICASTATE: CAZIP CODE:
90404
CAPACITY:29CENSUS: 19DATE:
05/14/2026
UNANNOUNCEDTIME BEGAN:
09:10 AM
MET WITH:Ana Bernshteyn, DirectorTIME COMPLETED:
11:10 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Care & Supervision:Staff did not prevent child from biting another child.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 05/14/2026, Licensing Program Analyst(LPA) Adrian Risher conducted a subsequent complaint visit regarding the above-mentioned allegation to deliver the findings. Upon arrival, LPA met with Ana Bernshteyn, Director. LPA explained the purpose of the inspection. LPA observed 19 infants with 5 staff.

On 03/20/2026, ECCRO requested a complaint with the following allegation: Staff did not prevent child from biting another child. Information was reported that children are being bitten while in care.

On 04/07/2026, LPA Risher conducted interviews with Directors and 3 Staff. LPA received a copy of the Personnel Report, Facility Roster, Parent Handbook, and Parent Letters/Notifications.

Staff reported a safety plan is in place to prevent children from being bitten by other children. Parents are notified if an incident occurs in writing. The facility has video surveillance and allows parents to view footage when incidents occur. LPA observed the infants split into smaller groups throughout the day to prevent
Unsubstantiated
Estimated Days of Completion: 40
SUPERVISORS NAME: Maureen Neal
LICENSING EVALUATOR NAME: Adrian Risher
LICENSING EVALUATOR SIGNATURE:

DATE: 05/14/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/14/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 30-CC-20260330125322
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC RO, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: DREAMLAND INFANT CARE CENTER
FACILITY NUMBER: 197403271
VISIT DATE: 05/14/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
the known biters from having access to the other children. LPA observed staff maintaining supervision over the children in the classroom and the outside play area. LPA observed video footage of staff maintaining supervision and distracting biters to prevent biting incidents.

Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the above alleged violation did or did not occur, therefore the allegation of Care & Supervision is found to be unsubstantiated. Based on documentation received and video footage reviewed, there was no Care and Supervision violations. The facility has an active safety plan in place to prevent biting incidents. Staff maintain supervision throughout the facility. Staff communicate with parents when incidents occur, document the incident on an app and discuss action plans with parents.

Exit interview was conducted with Ana Bernshteyn, Director. Appeal Rights were provided.
SUPERVISORS NAME: Maureen Neal
LICENSING EVALUATOR NAME: Adrian Risher
LICENSING EVALUATOR SIGNATURE:

DATE: 05/14/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/14/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2