<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197403366
Report Date: 09/17/2026
Date Signed: 09/17/2026 04:03:09 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/30/2026 and conducted by Evaluator Doris Whitmore
PUBLIC
COMPLAINT CONTROL NUMBER: 30-CC-20260630103223
FACILITY NAME:KID'S CASTLE CHILD CARE CENTERFACILITY NUMBER:
197403366
ADMINISTRATOR:SAWYER, LYNETTEFACILITY TYPE:
850
ADDRESS:745 NORTH LA BREA AVE.TELEPHONE:
(310) 677-2997
CITY:INGLEWOODSTATE: CAZIP CODE:
90302
CAPACITY:162CENSUS: 92DATE:
09/17/2026
UNANNOUNCEDTIME BEGAN:
02:36 PM
MET WITH: Shanell Yates- Administrative Asst.TIME COMPLETED:
04:15 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
 Qualifications- Unqualificatios staff are providing care and supervision of children.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 07/15/2026 at 1:45 p.m. Licensing Program Analyst (LPA’s) Doris Whitmore and Patsy Plancarte conducted an unannounced complaint investigation and met with Shanell Yates, Admin. Asst. LPA Whitmore explained the purpose of the visit to conduct children interviews and file review. There were a total of 85 children in care supervised by 13 staff. A file review was conducted, and Admission Agreement was read and reviewed.
On 07/22/2026 at 9:36 a.m. Licensing Program Analyst (LPA) Doris Whitmore conducted an unannounced complaint investigation and met with Lynette Jones Sawyer, Director. LPA Whitmore explained the purpose of the visit to conduct a file review of staff qualifications. LPA reviewed a total of 20 staff files. LPA reviewed five children files for Admission Agreement. There was a total of 82 children and 14 staff.
The Department conducted a full investigation, which included staff interviews, interviews with relevant parties, observations and other agencies, as well as a record review which included documentation related to the allegations.
A file review was conducted on07/22/2026. Based on LPA’S file review and information obtained during the
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Doris Whitmore
LICENSING EVALUATOR SIGNATURE:

DATE: 09/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/17/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 30-CC-20260630103223
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: KID'S CASTLE CHILD CARE CENTER
FACILITY NUMBER: 197403366
VISIT DATE: 09/17/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
the file review. There was one file that the teacher only has 9 units. The allegation Qualifications Unqualified staff are providing care and supervision of children the preponderance of evidence standard has been met; therefore the above allegation is found to be SUBSTANTIATED. An exit interview was conducted, copy of this report was reviewed and issued along with appeal rights and Notice of Site Visit. Notice of Site Visit is required to be posted for 30 days.

SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Doris Whitmore
LICENSING EVALUATOR SIGNATURE:

DATE: 09/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/17/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 30-CC-20260630103223
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: KID'S CASTLE CHILD CARE CENTER
FACILITY NUMBER: 197403366
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/17/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
10/01/2026
Section Cited
CCR
101216.1(b)(2)(b)
1
2
3
4
5
6
7
101216(b)(2)(b) Teacher Qualifications
(b) Prior to employment, a teacher shall meet the requirements of (b)(1) or (b)(2) below:(2) A teacher shall meet the requirements of Health and Safety Code.....(b) Subseque to being hipursuat to subvision(a) a teacher shall
shall make.... This requirement is
1
2
3
4
5
6
7
Licensee will have emplyee to submit documentation of enrollment form of class.that is taken.
8
9
10
11
12
13
14
 not met by evidence: According to documentation of transcripts the teacher only has 9 units, none of which are in infant care and no documentation viewed showed she is currently enrolled. Therefore, she does not have the qualifications which poses a immediate health risk to persons in care
8
9
10
11
12
13
14
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Karren Starks
LICENSING EVALUATOR NAME: Doris Whitmore
LICENSING EVALUATOR SIGNATURE:

DATE: 09/17/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/17/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3