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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197403366
Report Date: 05/02/2024
Date Signed: 05/03/2024 01:57:09 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/29/2024 and conducted by Evaluator Doris Whitmore
PUBLIC
COMPLAINT CONTROL NUMBER: 30-CC-20240229101259
FACILITY NAME:KID'S CASTLE CHILD CARE CENTERFACILITY NUMBER:
197403366
ADMINISTRATOR:SAWYER, LYNETTEFACILITY TYPE:
850
ADDRESS:745 NORTH LA BREA AVE.TELEPHONE:
(310) 677-2997
CITY:INGLEWOODSTATE: CAZIP CODE:
90302
CAPACITY:162CENSUS: 100DATE:
05/02/2024
UNANNOUNCEDTIME BEGAN:
01:37 PM
MET WITH:Lynette Jones- SawyerTIME COMPLETED:
02:20 PM
ALLEGATION(S):
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Personal Rights- Staff inappropriately disciplines day care child
INVESTIGATION FINDINGS:
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On 03/4/2024 at 10:38 a.m.LPA Whitmore initiated the complaint investigation and met with Director Lynette Jones Sawyer. LPA toured the facility indoors and outdoors, observing proper teacher/child ratios with a total of 101 children and 14 teachers. LPA obtained a copy of the Admissions Agreement, Personnel Report, Incident Report, Daily Schedule, Class Schedules.
On 03/26/2024 at 1:25 p.m. Licensing Program Analyst (LPA) Doris Whitmore conducted an unannounced complaint investigation and met with Lynette Sawyer. LPA explained the purpose of the visit to conduct observations. LPA conducted a two-hour observation of outdoor activities and Care & Supervision of Restroom.On 04/12/2024 at 8:06 a.m. Licensing Program Analyst (LPA) Doris Whitmore conducted an unannounced complaint investigation and met with Shanell Yates Administrative Assistant. LPA explained the purpose of the visit to review video footage from 02/27/2024.. LPA toured the facility indoors and outdoors and observed 100 children and 13 staff. LPA Whitmore walked around the entire facility and counted the numbers of cameras. Cameras were observed in the classrooms, outdoors and in the front of the school.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Doris Whitmore
LICENSING EVALUATOR SIGNATURE:

DATE: 05/02/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/02/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 30-CC-20240229101259
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: KID'S CASTLE CHILD CARE CENTER
FACILITY NUMBER: 197403366
VISIT DATE: 05/02/2024
NARRATIVE
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The facility has a total of 15 cameras and only one camera is working. LPA Whitmore sat with the Director Lynette Jones Sawyer and observed the only operable camera to be the one that is for the Front door on the La Brea Side.

On 05/02/2024 at 11:47 a.m. LPA Whitmore conducted a visit to complete the investigation and deliver findings. LPA Whitmore met with Lynette Jones- Sawyer. LPA toured the facility indoors and outdoors, observing proper/teacher/ child ratios with 100 total children in care and 14 teachers.

The Department conducted a full investigation, which included interviews with relevant parties and staff, as well as record review, including documentation as related to the allegation. With the information obtained and interviews conducted For the allegation of Personal Rights - Staff inappropriately disciplines day care child Based upon LPA’s interviews conducted, the preponderance of evidence standard has been met, the allegation is found to be substantiated. An exit interview was conducted. Copy of this report, appeal rights along with Notice of Site Visit was provided.

SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Doris Whitmore
LICENSING EVALUATOR SIGNATURE:

DATE: 05/02/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/02/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 30-CC-20240229101259
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: KID'S CASTLE CHILD CARE CENTER
FACILITY NUMBER: 197403366
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/02/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
05/09/2024
Section Cited
CCR
101223(a)(3)
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(a) The licensee shall ensure that each child is accorded the following personal rights:
3)To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse, or or other actions of a punitive nature including butnot limited to: .......
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The students will have homework based on their age group. The result of the homework will be shown on the reportcard only. Licensee will write it up for all teachers and disseminate to all staff and a signed copy will be sent to LPA. Parents will be notified on Pro- Care.
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This requirement has not been met as evidence by: interviews conducted staff stated if children do not complete their homework, it will be completed during recess or outdoor activities at which time they are not allowed to play
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Children will be allowed to play if they don't do their homework.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Doris Whitmore
LICENSING EVALUATOR SIGNATURE:

DATE: 05/02/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/02/2024
LIC9099 (FAS) - (06/04)
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