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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197403508
Report Date: 03/07/2023
Date Signed: 03/07/2023 11:39:52 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/13/2022 and conducted by Evaluator Justeene Tamayo
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20221213090525
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
197403508
ADMINISTRATOR:PILAFAS, LORETTAFACILITY TYPE:
850
ADDRESS:43536 22ND STREET WESTTELEPHONE:
(661) 948-3570
CITY:LANCASTERSTATE: CAZIP CODE:
93536
CAPACITY:60CENSUS: 24DATE:
03/07/2023
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Loretta Pilafas, DirectorTIME COMPLETED:
12:00 PM
ALLEGATION(S):
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Allegation:

Personal Rights: Staff are not providing a safe environment for day care children
INVESTIGATION FINDINGS:
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On 03/07/23, Licensing Program Analyst (LPA) Justeene Tamayo met with Director Loretta Pilafas for the purpose of concluding the investigation concerning the above complaint allegation. LPA toured the facility and observed 24 preschool children in care, along with 3 teachers.

The investigation consisted of interviews with staff and other complaint relevant parties including the review of supportive documentation. LPA Tamayo received a photograph of a day care child climbing cots in the indoor classroom area. This can pose a potential risk to children in care. Director has removed the sleeping cots in an off limit area to prevent the cots from being a climbing aid to children in care.

Based on the information obtained, the above allegation is deemed Substantiated. A finding of substantiated means that allegation is valid. Facility has been cited a Type B citation Personal Rights 101223(a)(2). Please see LIC9099-D.

An exit interview was conducted, and a copy of this report was read and provided to the Director on this date, along with a copy of her appeal right and Notice of Site Visit.

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Justeene Tamayo
LICENSING EVALUATOR SIGNATURE:

DATE: 03/07/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/07/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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Control Number 12-CC-20221213090525
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 197403508
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/07/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
03/07/2023
Section Cited
CCR
101223(a)(2)
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Personal Rights 101223(a)(2): The licensee shall ensure that each child is accorded the following personal rights...To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs.
This requirement was not met as evidence by:
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Director has removed all sleeping cots in an off limit area to prevent children from using the cots as a climbing aid.
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Preschool children had access to sleeping cots that can be used as a climbing aid, which can pose a potential risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Justeene Tamayo
LICENSING EVALUATOR SIGNATURE:

DATE: 03/07/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/07/2023
LIC9099 (FAS) - (06/04)
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