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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197403508
Report Date: 03/28/2023
Date Signed: 03/28/2023 02:58:50 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/28/2023 and conducted by Evaluator Justeene Tamayo
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20230328083934
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
197403508
ADMINISTRATOR:PILAFAS, LORETTAFACILITY TYPE:
850
ADDRESS:43536 22ND STREET WESTTELEPHONE:
(661) 948-3570
CITY:LANCASTERSTATE: CAZIP CODE:
93536
CAPACITY:60CENSUS: 45DATE:
03/28/2023
UNANNOUNCEDTIME BEGAN:
01:00 PM
MET WITH:Loretta Pilafas, Director TIME COMPLETED:
03:15 PM
ALLEGATION(S):
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Allegation:

-Personal Rights- Staff member pinched daycare child.
INVESTIGATION FINDINGS:
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 03/28/2023, Licensing Program Analyst(LPA) Tamayo conducted a complaint investigation related to the allegation above. LPA disclosed the purpose of the investigation and was granted entry into the facility by Director Loretta Pilafas. A tour of the facility was conducted, a total 2 classrooms were toured. LPA verified a census of 45 sleeping preschool children and a total of 4 Staff, along with the Director.

During today's investigation, LPA interviewed children and staff involved and obtained child's records, sign in and sign out sheet, and other supportive documentation. During the interview with child #1, child #1 was unable to disclose any information of being pinched by staff #1. During interviews with other children and staff members, there were no corrobrations that child #1 was pinched by staff #2.

Based on interviews conducted, there is not enough evidence or witnesses to corroborate the above allegation, therefore, the allegation is rendered Unsubstantiated at this time.

Please see LIC9099-C Continuation Page for additional information.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Justeene Tamayo
LICENSING EVALUATOR SIGNATURE:

DATE: 03/28/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/28/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 12-CC-20230328083934
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 197403508
VISIT DATE: 03/28/2023
NARRATIVE
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A finding that the complaint is Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged allegation occurred.

An exit interview was conducted, and a copy of this report was read and provided to the Director on this date, along with a copy of her appeal rights and Notice of Site Visit.
SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Justeene Tamayo
LICENSING EVALUATOR SIGNATURE:

DATE: 03/28/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/28/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 2