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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197403508
Report Date: 11/02/2023
Date Signed: 11/02/2023 01:55:10 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/26/2023 and conducted by Evaluator Carol Heath
COMPLAINT CONTROL NUMBER: 12-CC-20230926123819
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
197403508
ADMINISTRATOR:PILAFAS, LORETTAFACILITY TYPE:
850
ADDRESS:43536 22ND STREET WESTTELEPHONE:
(661) 948-3570
CITY:LANCASTERSTATE: CAZIP CODE:
93536
CAPACITY:60CENSUS: 42DATE:
11/02/2023
UNANNOUNCEDTIME BEGAN:
12:54 PM
MET WITH:Michelle MooreTIME COMPLETED:
02:15 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Neglect Lack of Supervision
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 11/02/2023, Licensing Program Analyst (LPA) Carol Heath conducted a follow-up complaint inspection of the KinderCare Child Care Center and met with the assistant director, Michelle Moore. The director is attending a staff meeting. The purpose of the inspection was to deliver the findings for the above complaint allegation.
During the course of the investigation of this complaint, LPA Heath conducted interviews with director, teachers, and other related parties. The interviews revealed inconsistencies in the explanations for the incident that happened in the facility was due to staff neglect.
Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the staff was neglect or lack of Supervision; therefore, the above allegations are unsubstantiated.

No deficiencies were cited.
Appeal Rights were provided and discussed with the Licensee and deficiencies were cited.
Exit interview conducted and the report was reviewed with the assistant director, .
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Claretta Yates
LICENSING EVALUATOR NAME: Carol Heath
LICENSING EVALUATOR SIGNATURE:

DATE: 11/02/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/02/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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