<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197403510
Report Date: 06/24/2025
Date Signed: 06/24/2025 12:08:35 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/06/2025 and conducted by Evaluator Carol Heath
COMPLAINT CONTROL NUMBER: 12-CC-20250506084406
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
197403510
ADMINISTRATOR:LORETTA PILAFASFACILITY TYPE:
830
ADDRESS:43536 22ND STREET WESTTELEPHONE:
(661) 948-3570
CITY:LANCASTERSTATE: CAZIP CODE:
93536
CAPACITY:32CENSUS: 21DATE:
06/24/2025
UNANNOUNCEDTIME BEGAN:
11:50 AM
MET WITH:Loretta PilafasTIME COMPLETED:
12:15 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff did not provide adequate supervision resulting in infant sustaining an unexplained injury
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On June 24, 2025, Licensing Program Analyst (LPA) Carol Heath conducted an unannounced follow-up complaint visit at the Kindercare Learning Center (License #197403510) regarding complaints received on May 6, 2025. LPA Heath met with the Director, Loretta Pilafas. The purpose of the visit was to deliver the finding related to the complaint allegation. During today’s visit, the director reported 21 infants with 7 staff and 3 office/kitchen staff.

As part of the investigation, Licensing Program Analyst (LPA) Heath obtained and reviewed the facility roster, children's and staff files, and examined relevant photographs and text messages. Additionally, interviews were conducted with the director and all relevant individuals.

The findings are as follows: Allegation #1: Staff did not provide adequate supervision, resulting in the infant sustaining an unexplained injury.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Claretta Yates
LICENSING EVALUATOR NAME: Carol Heath
LICENSING EVALUATOR SIGNATURE:

DATE: 06/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/24/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 12-CC-20250506084406
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 197403510
VISIT DATE: 06/24/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Finding: Based on the review of text messages, photographs, and interviews with all relevant parties, it was confirmed that the infant was wearing a long shirt on the day the parent reported the scratches. However, the evidence does not clearly explain how the injury occurred.

The agency has completed its investigation. It has been determined that although the allegations may have occurred or are valid, there is not enough evidence to substantiate the alleged violation. Therefore, the above allegations are considered unsubstantiated.

No deficiencies have been cited at this time.

The Notice of Site Visit (LIC 9213) must remain posted for 30 days during operational hours following each visit by a licensing representative. Failure to maintain the required posting will result in a civil penalty of $100.00.

An exit interview was conducted with the director, Loretta Pilafas.
SUPERVISORS NAME: Claretta Yates
LICENSING EVALUATOR NAME: Carol Heath
LICENSING EVALUATOR SIGNATURE:

DATE: 06/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/24/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2