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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197403594
Report Date: 09/22/2022
Date Signed: 09/22/2022 02:57:06 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/30/2022 and conducted by Evaluator Sabrina Martinez
PUBLIC
COMPLAINT CONTROL NUMBER: 30-CC-20220630084938
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
197403594
ADMINISTRATOR:JENI BROMBEREKFACILITY TYPE:
830
ADDRESS:17730 RINALDITELEPHONE:
(818) 363-8442
CITY:GRANADA HILLSSTATE: CAZIP CODE:
91344
CAPACITY:36CENSUS: 29DATE:
09/22/2022
UNANNOUNCEDTIME BEGAN:
10:30 AM
MET WITH:Thania Garcia, Assistant DirectorTIME COMPLETED:
03:00 PM
ALLEGATION(S):
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Allegation #1: Daycare child sustained an injury while in care
Allegation #2: Daycare child was handled in a rough manner while in care
Allegation #3: Daycare child is being discriminated against while in care
INVESTIGATION FINDINGS:
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On 09/22/2022, Licensing Program Analyst (LPA) Sabrina Martinez arrived at Kindercare Learning Center located at 17730 Rinaldi Granada Hills, CA 91344 for the purpose of delivering the finding for the above-mentioned allegations. LPA met with Assistant Center Director Thania Garcia and discussed the purpose of the visit. LPA observed 29 children in care. On 06/30/2022, the Department received a complaint regarding a possible personal rights violation. On 07/05/2022, LPA conducted a visit at the facility and conducted interviews with Licensee and obtained the following documents: Child Care Facility Roster and Staff Declarations. On 09/22/2022, LPA Martinez conducted an interview with day care parents and facility staff. LPA also obtained copies of injury reports. Based on evidence and information received during the investigation which included interviews, records and observations, the allegations of personal rights have been found to be unsubstantiated. Unsubstantiated meaning that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. Exit interview was conducted and a copy of the report, appeal rights, and Notice of Site Visit were provided.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Sabrina Martinez
LICENSING EVALUATOR SIGNATURE:

DATE: 09/22/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/22/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/30/2022 and conducted by Evaluator Sabrina Martinez
PUBLIC
COMPLAINT CONTROL NUMBER: 30-CC-20220630084938

FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
197403594
ADMINISTRATOR:JENI BROMBEREKFACILITY TYPE:
830
ADDRESS:17730 RINALDITELEPHONE:
(818) 363-8442
CITY:GRANADA HILLSSTATE: CAZIP CODE:
91344
CAPACITY:36CENSUS: 29DATE:
09/22/2022
UNANNOUNCEDTIME BEGAN:
10:30 AM
MET WITH:Thania Garcia, Assistant DirectorTIME COMPLETED:
03:00 PM
ALLEGATION(S):
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Allegation #1: Staff did not meet child’s needs
INVESTIGATION FINDINGS:
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On 09/22/2022, Licensing Program Analyst (LPA) Sabrina Martinez arrived at Kindercare Learning Center located at 17730 Rinaldi St., Granada Hills, CA 91344 for the purpose of delivering the finding for the above-mentioned allegations. LPA met with Assistant Center Director Thania Garcia and discussed the purpose of the visit. LPA observed 29 children in care.

On 06/30/2022, the Department received a complaint regarding a possible personal rights violation. On 07/05/2022, LPA conducted a visit at the facility and conducted interviews with Licensee and obtained the following documents: Child Care Facility Roster and Staff Declarations. On 09/22/2022, LPA Martinez conducted an interview with day care parents and facility staff. LPA also obtained copies of injury reports and KinderCare’s Child Supervision Record (CSR) dated 06/27/2022.

Based on evidence and information received during the investigation which included interviews, records and observations, it was revealed that Child #1 sustained an injury at home on 06/25/2022.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Sabrina Martinez
LICENSING EVALUATOR SIGNATURE:

DATE: 09/22/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/22/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 30-CC-20220630084938
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 197403594
VISIT DATE: 09/22/2022
NARRATIVE
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On 06/27/2022, Child #1 came to school and parent had asked facility staff to keep the child away from water, especially the wound area. LPA reviewed the CSR dated 06/27/2022 and observed that there were 3 staff members supervising 12 children. LPA observed the facility is operating within the required teacher to child ratios. Facility accommodated the parent’s request and had a support staff provide one on one supervision with the child, however, while transitioning back inside the classroom, the child did not have the one on one staff anymore during the activity. The child ended up dipping the injured hand on the water table. Facility immediately informed Assistant Center Director and parent was notified right away. The parent arrived at the facility and child was taken to the doctor to get the child's bandage replaced. The child returned to the facility the next day and is still enrolled at the facility.

Based on information obtained throughout the course of the investigation, the allegation that staff did not meet child’s needs is substantiated. A determination that the complaint is substantiated means that the allegation is valid because the preponderance of the evidence standard has been met.

The facility is issued a Type B citation today, 09/22/2022. See LIC 9099-D for deficiency page.

An exit interview was conducted and a copy of the report, appeal rights, and Notice of Site Visit were provided.
SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Sabrina Martinez
LICENSING EVALUATOR SIGNATURE:

DATE: 09/22/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/22/2022
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 30-CC-20220630084938
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 197403594
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/22/2022
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/22/2022
Section Cited
CCR
101223(a)(2)
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Personal Rights. To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs. This requirement is not met as evidenced by: On 06/27/2022, Child's needs were not met when staff failed to properly supervise Child during water play. As a result, Child's wound and bandage got wet when
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Assistant Director stated that facility will revise School's Temporary Exclusion Policy under Admissions Agreement and Family Handbook and email it to LPA Martinez no later than clsoe of business on Friday, October 21, 2022.

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Child dipped hand in water table.

This is a Type B citation and poses a potential risk to the health and safety of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Sabrina Martinez
LICENSING EVALUATOR SIGNATURE:

DATE: 09/22/2022
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/22/2022
LIC9099 (FAS) - (06/04)
Page: 4 of 4