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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197403594
Report Date: 03/14/2023
Date Signed: 03/14/2023 11:37:47 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/23/2023 and conducted by Evaluator Loyce Phillips
PUBLIC
COMPLAINT CONTROL NUMBER: 58-CC-20230123084715
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
197403594
ADMINISTRATOR:JENI BROMBEREKFACILITY TYPE:
830
ADDRESS:17730 RINALDITELEPHONE:
(818) 363-8442
CITY:GRANADA HILLSSTATE: CAZIP CODE:
91344
CAPACITY:36CENSUS: 27DATE:
03/14/2023
UNANNOUNCEDTIME BEGAN:
09:15 AM
MET WITH:THANIA GARCIA, DIRECTORTIME COMPLETED:
11:30 AM
ALLEGATION(S):
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Allegation: Facility is operating out of ratio.
INVESTIGATION FINDINGS:
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On 3/14/2023, Licensing Program Analyst (LPA) Loyce Phillips arrived at the facility for the purpose of conducting a follow-up complaint investigation. Upon arrival LPA met with Lead Teacher Rachel Garcia and toured the facility. At 9:35am LPA observed 6 infants with 1 staff in Infant room A, 9 infants with 2 staff members in Infant room B and 12 toddlers with 4 staff members in the toddler class. Director. Thania Garcia joined the visit at 10:00am.

During this inspection, LPA toured the facility, documented observations and interview staff regarding facility operating out of ratio. Based on LPA observations and staff interviews, the allegations of facility operating out of ratio is substantiated. Substantiated findings mean that the allegation is valid because the preponderance of the evidence standard has been met.

Deficiencies are being cited accordance to Title 22 of the California Code of Regulations and/or Health & Safety Codes. 9099-D
Substantiated
Estimated Days of Completion: 90
SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Loyce Phillips
LICENSING EVALUATOR SIGNATURE:

DATE: 03/14/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/14/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 58-CC-20230123084715
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 197403594
VISIT DATE: 03/14/2023
NARRATIVE
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A copy of this report must be provided to the authorized representative of all currently enrolled children and any newly enrolled child for the following 12 months. The acknowledgement of receipt of Licensing Reports (LIC 9224) shall be signed and kept in each of the children’s records.

The notice of Site Visit (LIC 9213) must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will results in a civil penalty of 100.00.



Exit interview conducted, report and appeals rights were discussed and provided to Director.
SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Loyce Phillips
LICENSING EVALUATOR SIGNATURE:

DATE: 03/14/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/14/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 58-CC-20230123084715
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 197403594
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/14/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
03/14/2023
Section Cited
CCR
101416.5(b)
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101416.5 (b) There shall be a ratio of one teacher for every four infants in attendance.
This requirement is not met as evidenced by:
Based on LPA observations and staff interview statements, there was 1 teacher with 6 infants in infant room A and 9 infants in infant room B.
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The Director shall ensure that either herself or another teacher will monitor and fill in when necessary to maintain infant/teacher ratio. A staff meeting discussing ratio requirements and a declaration signed by Director shall be submitted to LPA by 3/17/2023.
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This poses an immediate Health and Safety, and personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Loyce Phillips
LICENSING EVALUATOR SIGNATURE:

DATE: 03/14/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/14/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 3