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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197403701
Report Date: 05/14/2026
Date Signed: 05/14/2026 04:21:46 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC RO, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/13/2026 and conducted by Evaluator Adrian Risher
PUBLIC
COMPLAINT CONTROL NUMBER: 30-CC-20260113154304
FACILITY NAME:WIZ CHILD CENTERFACILITY NUMBER:
197403701
ADMINISTRATOR:HALE, GERALDINEFACILITY TYPE:
850
ADDRESS:121 W. ARBOR VITAETELEPHONE:
(310) 671-4246
CITY:INGLEWOODSTATE: CAZIP CODE:
90301
CAPACITY:46CENSUS: 32DATE:
05/14/2026
UNANNOUNCEDTIME BEGAN:
01:40 PM
MET WITH:Abril Medina Hidalgo, Assistant AdministratorTIME COMPLETED:
04:35 PM
ALLEGATION(S):
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Personal Rights: Staff is engaging in inappropriate behavior with day care children.
Reporting Requirements
INVESTIGATION FINDINGS:
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On 05/14/2026, Licensing Program Analyst(LPA) Adrian Risher conducted a subsequent complaint visit regarding the above-mentioned allegations to deliver the findings. Upon arrival, LPA met with Abril Medina Hidalgo, Assistant Administrator. LPA observed 32 children present with 6 staff. Jerry Hale, Administrator arrived while LPA was conduting the inspection.

On 01/13/2026, El Segundo Child Care Regional Office received a complaint regarding the following allegations: Staff is engaging in inappropriate behavior with day care children and reporting requirements. This case was referred to the Investigations Branch to conduct the investigation based on the allegations.

On 01/21/2026, LPA Risher conducted the 10-day visit and interviewed the Administrator and 6 staff. LPA requested a copy of the facility roster and personnel report. LPA reviewed staff files.
Substantiated
Estimated Days of Completion: 100
SUPERVISORS NAME: Maureen Neal
LICENSING EVALUATOR NAME: Adrian Risher
LICENSING EVALUATOR SIGNATURE:

DATE: 05/14/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/14/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 30-CC-20260113154304
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC RO, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: WIZ CHILD CENTER
FACILITY NUMBER: 197403701
VISIT DATE: 05/14/2026
NARRATIVE
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On 01/30/2026, LPA Risher conducted a subsequent visit to obtain video surveillance footage from the facility's camera system. Two Inglewood PD Detectives were present during the inspection and conducted interviews with staff.

A full investigation was conducted by Investigator Dennis Seng of the Department's Investigation Bureau regarding the allegations of personal rights and reporting requirements.

Interviews revealed a staff member was observed engaging in inappropriate behavior with daycare children. This information was reported to the licensee; however, licensee did not document this action in the staff personnel file.

Based on the evidence obtained during the investigation, which included interviews with relevant parties and file reviews, there is a preponderance of the evidence to show that the allegation occurred, therefore the above allegations are substantiated.

The facility is being issued a Type A citation for 101223 Personal Rights and Type B 101212 Reporting Requirements(see 9099-d).

LPA Risher informed Jerry Hale, Administrator that this report dated 05/14/2026 will document 1 Type A citation which shall be posted for 30 consecutive days as there is an immediate risk to the health, safety or personal rights of children in care.

Also, LPA Risher informed the administrator to provide a copy of this licensing report dated 05/14/2026 that documents any Type A citations to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC9224), or other written statement, must be placed in the child's file for verification.

Exit interview was conducted and report was provided to Jerry Hale, Administrator. Appeal Rights will be provided.
SUPERVISORS NAME: Maureen Neal
LICENSING EVALUATOR NAME: Adrian Risher
LICENSING EVALUATOR SIGNATURE:

DATE: 05/14/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/14/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 4
Control Number 30-CC-20260113154304
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC RO, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: WIZ CHILD CENTER
FACILITY NUMBER: 197403701
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/14/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
05/29/2026
Section Cited
CCR
101223(a)(2)
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101223 Personal Rights
(a) The licensee shall ensure that each child is accorded the following personal rights:(2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs.
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Conduct an all staff meeting to discuss personal rights, watch video on Personal Rights and provide sign-in sheet with names/signatures. Licensee and Administrator will watch the video, provide a written report on what they learned and create an action plan to prevent future violations
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This requirement was not met as evidenced by: Staff #6 was observed engaging in inappropriate behavior with the children in care
This poses an immediate risk to the health and safety of the children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Maureen Neal
LICENSING EVALUATOR NAME: Adrian Risher
LICENSING EVALUATOR SIGNATURE:

DATE: 05/14/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/14/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 30-CC-20260113154304
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC RO, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: WIZ CHILD CENTER
FACILITY NUMBER: 197403701
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/14/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
05/29/2026
Section Cited
CCR
101212(d)(1)(C)
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101212 Reporting Requirements(d) Upon the occurrence, ...any of the events specified in (d)(1)..., a report shall be made to the Department ... within the Department's next working day... In addition, a written report ... shall be submitted to the Department within seven days following the occurrence of
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Licensee is required to report any unusual circumstances that are brought to his attention. Licensee is required to document employee’s files on any unusual behavior that is reported and follow up with the employee on plans of actions & notify the department of such actions taken. Licensee will watch the
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such event.(1) Events reported shall include...:(C) Any unusual incident ... .This requirement was not met as evidenced by:A personal rights violation was reported & staff was suspended. Licensee did not document this action in the staff personnel file.This poses a potential risk to the children in care
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CDSS videos on RR & submit in writing what was understood & their own action plan. Licensee & Administrator are required to take the Operations & Record Keeping on-line & submit the certificates to Maureen.neal@dss.ca.gov by 4/29/2026
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Maureen Neal
LICENSING EVALUATOR NAME: Adrian Risher
LICENSING EVALUATOR SIGNATURE:

DATE: 05/14/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/14/2026
LIC9099 (FAS) - (06/04)
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