197405916-4-11-2024-30-CC-MNEL-D49V2A-20240412160248

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197405916
Report Date: 04/11/2024
Date Signed: 04/11/2024 12:52:07 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/07/2024 and conducted by Evaluator Sarah Garcia

COMPLAINT CONTROL NUMBER: 30-CC-20240307122504

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	197405916
ADMINISTRATOR:	BRENDA QUINTERO		FACILITY TYPE:	850
ADDRESS:	1520 GREENWOOD AVENUE		TELEPHONE:	(310) 320-4429
CITY:	TORRANCE	STATE: CA	ZIP CODE:	90503
CAPACITY:	70	CENSUS: 50	DATE:	04/11/2024
		UNANNOUNCED	TIME BEGAN:	09:30 AM
MET WITH:	Assistant Director, Jasmine Wright		TIME COMPLETED:	01:10 PM

ALLEGATION(S):

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Personal Rights- Staff leave day care children in soiled diapers for extended periods.
Personal Rights- Staff allow day care children to eat off the floor.
Personal Rights- Staff use inappropriate language in the presence of day care children.
Personal Rights- Staff speak to day care children in an inappropriate manner.

INVESTIGATION FINDINGS:

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On 04/11/2024 at 9:30am, Licensing Program Analyst (LPA) Sarah Garcia and Licensing Program Manager (LPM) Maureen Neal arrived at the facility for the purpose of delivering findings on the above-mentioned allegation(s). LPA met with assistant director, Jasmine Wright and discussed the purpose of the visit. LPA and LPM observed 50 children in care with 9 staff.

Based on LPA observations, parent interviews, staff interviews, children interviews, and documentation received the statements received regarding staff leave day care children in soiled diapers for extended periods, staff allow day care children to eat off the floor, staff use inappropriate language in the presence of day care children, are staff speak to day care children in an inappropriate manner are inconsistent and could not be corroborated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore, the above allegation(s) are found to be UNSUBSTANTIATED.
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Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Maureen Neal	TELEPHONE: (424) 301-3042
LICENSING EVALUATOR NAME: Sarah Garcia	TELEPHONE: (424) 301-3066
LICENSING EVALUATOR SIGNATURE:	DATE: 04/11/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/11/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 30-CC-20240307122504

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 197405916
	VISIT DATE: 04/11/2024

NARRATIVE

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On 03/12/2024 at 9:30am, LPA interviewed the director, assistant director, (8) staff, and (11) children. LPA obtained the children’s roster, personnel report, and admission agreement. Based on interviews, observations, and record review it is determined that allegations listed above needed further investigation.

Exit interview conducted and a copy of the report, appeal rights along with the Notice of Site Visit were provided to assistant director, Jasmine Wright.

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SUPERVISOR'S NAME: Maureen Neal	TELEPHONE: (424) 301-3042
LICENSING EVALUATOR NAME: Sarah Garcia	TELEPHONE: (424) 301-3066
LICENSING EVALUATOR SIGNATURE:	DATE: 04/11/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/11/2024

LIC9099 (FAS) - (06/04)

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