197405926-12-19-2025-58-CC-RNAO-DPVQV4-20251231112943

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197405926
Report Date: 12/19/2025
Date Signed: 12/19/2025 03:10:18 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/01/2025 and conducted by Evaluator Dawn Dowling

PUBLIC

COMPLAINT CONTROL NUMBER: 58-CC-20251001105732

FACILITY NAME:	MASSEY FAMILY CHILD CARE		FACILITY NUMBER:	197405926
ADMINISTRATOR:	MASSEY, CAROL		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(323) 291-0595
CITY:	LOS ANGELES	STATE: CA	ZIP CODE:	90043
CAPACITY:	12	CENSUS: 2	DATE:	12/19/2025
		UNANNOUNCED	TIME BEGAN:	01:10 PM
MET WITH:	Carol Massy, Licensee		TIME COMPLETED:	03:15 PM

ALLEGATION(S):

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Personal rights-Staff did not allow parent to retrieve infant from the facility
Personal rights- Staff did not ensure that infant's diapering needs were met
Personal rights Staff did not report child's condition to appropriate parties

INVESTIGATION FINDINGS:

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On 12/19/2025, Licensing Program Analyst (LPA) Dawn Dowling conducted an unannounced visit to deliver the findings regarding the above mentioned allegations. LPA was greeted by Licensee Carol Massey. Also present was Licensee's Assistant/Daughter. At the time of the visit, a census was taken and there were 2 children present being supervised by 2 staff.

Per Licensee the hours of operation are Monday through Friday 06:00 am to 7:00 pm, on Saturdays 9:00 am to 7:00 pm ,licensee hours vary as licensee accommodates hours based on parents schedule.

During the course of the investigation LPA Dowling made observations, obtained documentation in the form of children’s roster, LIC 700- Identification and Emergency Information Child Care Center/Family Child Care Homes, photographs, conducted interviews with Licensee, staff, parents and Reporting Party in regards to the above allegations.
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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Raul Navarro
LICENSING EVALUATOR NAME: Dawn Dowling
LICENSING EVALUATOR SIGNATURE:	DATE: 12/19/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/19/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 58-CC-20251001105732

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: MASSEY FAMILY CHILD CARE	FACILITY NUMBER: 197405926
	VISIT DATE: 12/19/2025

NARRATIVE

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Pertaining to the allegation that "Staff did not allow parent to retrieve infant from the facility."

LPA obtained the LIC 700 Identification and Emergency Information Child Care Centers/Family Child Care Homes which shows Reporting Party (RP) was not an authorized person to take child from the facility/home.

Pertaining to the allegation that "Staff did not ensure that infant's diapering needs were met."

According to assistant, the facility follows a diapering schedule with diaper changes occurring every two hours, or as needed if child soils themselves within the 2 hour time frame.

Parent interviews did not have any concerns with diapering needs. No disclosures were made during interviews .LPA made observations on 10/09/2025 of assistant changing children in care during diaper changing time, using disposable changing pads and wiping down changing table with disinfected wipes.

Pertaining to the allegation that "Staff did not report child's condition to appropriate parties."

Parent interviews did not have any concerns with licensee reporting child's conditions or behaviors. No disclosure were made.

Therefore, based upon observations and interviews conducted the allegations above have been determined to be Unsubstantiated. The allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violations occurred.

Notice of Site visit was given and must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

Exit interview was conducted with Carol Massey, Licensee.

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SUPERVISORS NAME: Raul Navarro
LICENSING EVALUATOR NAME: Dawn Dowling
LICENSING EVALUATOR SIGNATURE:	DATE: 12/19/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/19/2025

LIC9099 (FAS) - (06/04)

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