<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197407089
Report Date: 01/26/2026
Date Signed: 01/26/2026 10:37:55 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/13/2025 and conducted by Evaluator Jeanine Lipsey
PUBLIC
COMPLAINT CONTROL NUMBER: 58-CC-20251113135213
FACILITY NAME:FLORES FAMILY CHILD CARE.FACILITY NUMBER:
197407089
ADMINISTRATOR:FLORES, LETICIAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(818) 623-4463
CITY:NORTH HOLLYWOODSTATE: CAZIP CODE:
91606
CAPACITY:14CENSUS: 1DATE:
01/26/2026
UNANNOUNCEDTIME BEGAN:
08:29 AM
MET WITH:Licensee Leticia FloresTIME COMPLETED:
10:45 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Licensee did not secure daycare child in an appropriate restraint system in the vehicle
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 1/26/26 at 8:29am, Licensing Program Analysts (LPAs) Jeanine Lipsey and Christina Nunez made an unannounced visit for the purpose of delivering findings on the above allegation. LPAs met with Licensee Leticia Flores, to whom the reason for the inspection was announced. LPAs toured the facility and observed one child and one additional staff member of whom have fingerprint clearance.

Throughout the course of the investigation, LPA Lipsey obtained a copy of the children’s roster, took photos of the licensee’s vehicle with car seat, driver’s license, CPR card and conducted interviews with parent #1, child#2, and staff #1.

Pertaining to the allegation, Licensee did not secure daycare child in an appropriate restraint system in the vehicle.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Jeanine Lipsey
LICENSING EVALUATOR SIGNATURE:

DATE: 01/26/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/26/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 58-CC-20251113135213
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: FLORES FAMILY CHILD CARE.
FACILITY NUMBER: 197407089
VISIT DATE: 01/26/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
The licensee provides daycare, drop off and pick up children from the nearby school. Per reporting party, on 11/13/25, the parent brought child #1 (C1) to the licensee home, so licensee could take C1 to school. Parent#1 (P1) began to buckle C1 into the car seat with the chest belt but was unable to properly secure C1’s leg belt. The licensee told P1 to leave the belt like that because they were late; the licensee drove off. P1 did not see the licensee secure the child in the car seat after they were told to leave it.

Per staff #1 (S1), The licensee provides daycare and drop off and pick up children from the nearby school. The licensee drives a total of 4 children to school on most mornings starting at 7:30 am. Per S1 and Child #2 (C2) the children must secure their seat belts, or they do not drive off. Per S1 on the first day C1 was completely buckled into the car seat.

LPA observed the vehicle, took photos and inspected the car seat and found that the chest belt as well as the leg belt was in good working condition. There was no collaborating evidence to prove the child was not properly restrained.

Based upon observations and evidence obtained during this investigation, the allegation Licensee did not secure daycare child in an appropriate restraint system in the vehicle, have been determined unsubstantiated. A finding that a complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred.

Exit interview conducted and report was reviewed with Licensee Leticia Flores. Notice of site visit was given and must remain posted for 30 days.

SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Jeanine Lipsey
LICENSING EVALUATOR SIGNATURE:

DATE: 01/26/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/26/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2