197407546-8-26-2026-12-CC-MRAN-DXDLKB-20260828084912

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197407546
Report Date: 08/26/2026
Date Signed: 08/26/2026 01:15:37 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/01/2026 and conducted by Evaluator Ana Rodriguez

PUBLIC

COMPLAINT CONTROL NUMBER: 12-CC-20260601155652

FACILITY NAME:	NOAH'S ARK PRESCHOOL-QUARTZ HILL FOURSQUARE CHURCH		FACILITY NUMBER:	197407546
ADMINISTRATOR:	HAYNES,CASEY		FACILITY TYPE:	850
ADDRESS:	6015 WEST AVEUNE J-8		TELEPHONE:	(661) 943-4440
CITY:	LANCASTER	STATE: CA	ZIP CODE:	93536
CAPACITY:	60	CENSUS: 40	DATE:	08/26/2026
		UNANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:	Director Casey Haynes		TIME COMPLETED:	01:30 PM

ALLEGATION(S):

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Staff does not treat daycare child fairly

Staff isolates daycare child

INVESTIGATION FINDINGS:

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On August 26, 2026, at 9:00 a.m., Licensing Program Analyst (LPA) Ana Rodriguez conducted a subsequent complaint investigation inspection to deliver the findings regarding the allegations described above. LPA met with Director Casey Haynes. A tour of the facility was conducted. LPA observed three classrooms with a total of 40 preschool-age children, three teachers, and three teacher aides.

During today’s investigation, LPA conducted additional interviews with the Director, staff, and children. The investigation of the above allegations included interviews with children’s parents and other relevant parties as well as file reviews.

Allegation 1: Staff Does Not Treat Daycare Child Fairly
Interviews conducted during the investigation revealed that C1 was not the only child who exhibited behavioral issues and that C1 was addressed in a manner consistent with other students exhibiting similar behaviors. SEE LIC 9099C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Ana Rodriguez
LICENSING EVALUATOR SIGNATURE:	DATE: 08/26/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/26/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 12-CC-20260601155652

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551

FACILITY NAME: NOAH'S ARK PRESCHOOL-QUARTZ HILL FOURSQUARE CHURCH	FACILITY NUMBER: 197407546
	VISIT DATE: 08/26/2026

NARRATIVE

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Staff reported that if a child was being disruptive, the child would first be directed to sit at their desk. If the disruptive behavior continued, staff would speak with the child. If the behavior persisted, the child would be sent to the Director’s office. Staff referred to this as “break time,” which provided the child an opportunity to calm down and gather themselves.

While in the Director’s office, the Director would speak with the child about classroom rules and making appropriate decisions. After approximately five to ten minutes, the teacher would return to the Director’s office to pick up the child and reintegrate them into the classroom.

Allegation 2: Staff Isolates Daycare Child
Interviews conducted during the investigation revealed that C1 was not consistently seated at the back of the classroom. Multiple staff members stated that during the school year, C1 sat at the end of the front row, in a group setting, and at the back of the classroom.

When asked why C1 sometimes faced away from the front of the room or the teacher, staff stated that C1 would move the desk and position it according to their preference. At times, C1 would position the desk facing the back of the classroom. Staff reported that C1 was permitted to face the back of the classroom while completing independent work; however, when classroom instruction was being provided, staff would turn C1’s desk back toward the front of the classroom.

Based on the information obtained during the investigation, the above allegations are determined to be Unsubstantiated.

A finding of Unsubstantiated means that although the allegation may have occurred or may be valid, the evidence obtained does not establish, by a preponderance of the evidence, that the alleged violation occurred.

An exit interview was conducted. A copy of this report, appeal rights, and a Notice of Site Visit were provided to the Director on this date.

SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Ana Rodriguez
LICENSING EVALUATOR SIGNATURE:	DATE: 08/26/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/26/2026

LIC9099 (FAS) - (06/04)

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