197407691-4-21-2026-58-CC-RRAS-DU3PRG-20260514113242

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197407691
Report Date: 04/21/2026
Date Signed: 04/21/2026 12:59:15 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/22/2026 and conducted by Evaluator Melissa Zaragoza

PUBLIC

COMPLAINT CONTROL NUMBER: 58-CC-20260222221138

FACILITY NAME:	OUR LADY OF PEACE PRE-K PROGRAM		FACILITY NUMBER:	197407691
ADMINISTRATOR:	ROSEMARY ELIAS		FACILITY TYPE:	850
ADDRESS:	9022 LANGDON AVENUE		TELEPHONE:	(818) 894-4059
CITY:	NORTH HILLS	STATE: CA	ZIP CODE:	91343
CAPACITY:	36	CENSUS: 18	DATE:	04/21/2026
		UNANNOUNCED	TIME BEGAN:	09:30 AM
MET WITH:	Director, Rosemary Elias		TIME COMPLETED:	01:35 PM

ALLEGATION(S):

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Staff are operating over ratio
Staff uses inappropriate forms of discipline
Children are allowed in off-limit areas of the childcare center

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Melissa Zaragoza conducted and unannounced complaint inspection to the above facilty on 04/21/2026. LPA arrived at the facility at 9:30AM and met with the director, Rosemary Elias. The director guided the analyst on a tour of the facility. There were 18 children and 2 staff present at the facility.

During the investigation LPA interviewd staff, interviewed children, interviewed parents, obtained a copy of the children's roster, and obtained copies of supporting documents.

Information provided by the reporting party indicated that staff are operating over ratio, staff uses inappropriate forms of discipline, and children are allowed in off-limit areas of the childcare center.

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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Melissa Zaragoza
LICENSING EVALUATOR SIGNATURE:	DATE: 04/21/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/21/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 58-CC-20260222221138

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: OUR LADY OF PEACE PRE-K PROGRAM	FACILITY NUMBER: 197407691
	VISIT DATE: 04/21/2026

NARRATIVE

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Per Staff#1 (S1) interview, there are always two staff present providing care to the children. Per staff interview, the only time a staff member stays alone with the class is when children are absent, and they have a low ratio, or are in ratio. Based of LPAs visit, LPA observed two teachers present at all times in the class, the director and the teacher. LPA did not observed the facility to operate out of ratio. Per children interviews, they are familiar their teachers and state they have 2-3 teachers. Per S2, sometimes S3 helps with support, but the facility is typically low in ratio. Based of parent interviews, they observe 2-3 staff members present at the facility.

Per S1 and S2, they use communication are a form of discipline. When interviewing S1 and S2, they disclosed they sit down with the children for about 3 minutes and talk to them about their behavior. Per S1 and S2, they talk to children about their actions and feelings. Per S2, they also inform children's parents about the child's behavior. Per S2, Parents are called via phone call and receive a written report on the child's behavior. Per S2, parents receive children's behavior reports at the end of the day. Based on Children interviews, C1, C3, and C6 , they disclosed that when they are misbehaving or other children in the class misbehave they have to take a break for a few minutes. During LPAs visits, LPA observed no inappropriate form of discipline.

Based on S1 and S2, children only use the preschool licensed areas. Per S1 and S2, children use the classroom, the playground, and the music room. Per S2, they walk through the school hallway to go from one place to another. Per S1, children go to the filed during fire drills but are never in off limit areas. During LPAs visit, LPA observed children to be in the preschool class or in the preschool playground. When interviewing children, they were familiar with the playground they play in.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefor the allegation is unsubstantiated,

The Notice of Site Visit (LIC 9213) – must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00. Exit interview was conducted with the director, Rosemary Elias, including, but not limited to Provider Rights, Appeal Procedures and Agencies Consultative Role.

SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Melissa Zaragoza
LICENSING EVALUATOR SIGNATURE:	DATE: 04/21/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/21/2026

LIC9099 (FAS) - (06/04)

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