197408481-3-6-2026-58-CC-RNAO-DSFQPP-20260323122102

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197408481
Report Date: 03/06/2026
Date Signed: 03/06/2026 10:37:43 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/22/2026 and conducted by Evaluator Tatiana Bickham

PUBLIC

COMPLAINT CONTROL NUMBER: 58-CC-20260122080904

FACILITY NAME:	CASTLE OAKS CHILDREN'S CENTER		FACILITY NUMBER:	197408481
ADMINISTRATOR:	MARIA R. GRANADOS		FACILITY TYPE:	850
ADDRESS:	6739 CORBIN AVENUE		TELEPHONE:	(818) 881-7333
CITY:	CANOGA PARK	STATE: CA	ZIP CODE:	91306
CAPACITY:	44	CENSUS: 20	DATE:	03/06/2026
		UNANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:	Forcila Lim, Director		TIME COMPLETED:	10:55 AM

ALLEGATION(S):

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Staff hits children in care.
Staff does not ensure children are spoken to in an appropriate manner.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Tatiana Bickham conducted an unannounced site visit on 03/06/2026 at 9:00 AM to this facility to deliver findings on the above-mentioned allegations. Upon arrival, LPA met with Director Forcila Lim and explained the purpose of the visit. There were twenty (20) children in care supervised by three (3) staff at the time of the visit.

During the course of the investigation, LPA toured the facility, interviewed the Director, staff and children. LPA also reviewed camera footage and collected the staff and children's roster.

Per Reporting Party, staff hits children in care and staff does not ensure children are spoken to in an appropriate manner.

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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Raul Navarro
LICENSING EVALUATOR NAME: Tatiana Bickham
LICENSING EVALUATOR SIGNATURE:	DATE: 03/06/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/06/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 58-CC-20260122080904

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: CASTLE OAKS CHILDREN'S CENTER	FACILITY NUMBER: 197408481
	VISIT DATE: 03/06/2026

NARRATIVE

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The Director denied all allegations, stating that staff receive training on working with children who display challenging behaviors. The Director reported that she has not observed or been informed of any staff hitting children or speaking to them inappropriately.

Staff interviews revealed that none of the staff reported witnessing any staff member hit a child. Staff stated they do not yell at children and that they communicate with children in ways the children can understand, using redirection when needed.

Children interviewed stated they enjoy coming to school, and their statements were inconsistent with the allegations.

Parents interviewed did not express any concerns related to the allegations.

LPA was only able to review camera footage for Classroom 2. The footage observed did not show any children being handled inappropriately, there was no audio available. Footage for Classroom 4 and the outdoor yard could not be retrieved. The Director stated that the individual who assists with their camera system attempted to retrieve the missing footage, but it was not available.

Based on the investigation conducted, there is insufficient evidence to support the above-mentioned allegations to be true. Therefore, although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated.

The Notice of Site Visit was provided and must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

Exit interview was conducted with Director Forcila Lim and Appeals Rights provided.

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SUPERVISORS NAME: Raul Navarro
LICENSING EVALUATOR NAME: Tatiana Bickham
LICENSING EVALUATOR SIGNATURE:	DATE: 03/06/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/06/2026

LIC9099 (FAS) - (06/04)

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