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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197409407
Report Date: 12/30/2025
Date Signed: 12/30/2025 09:43:58 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/15/2025 and conducted by Evaluator Hanna Cha
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20251015162954
FACILITY NAME:ARRIOLA FAMILY CHILD CAREFACILITY NUMBER:
197409407
ADMINISTRATOR:ARRIOLA, MARYCRUZFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(818) 890-7331
CITY:PACOIMASTATE: CAZIP CODE:
91331
CAPACITY:14CENSUS: 7DATE:
12/30/2025
UNANNOUNCEDTIME BEGAN:
09:16 AM
MET WITH:Mary Cruz ArriolaTIME COMPLETED:
09:55 AM
ALLEGATION(S):
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Personal Rights- Licensee is not present in the home a sufficient amount of hours

Personal Rights- Licensee allows children to be left with uncleared adults

Personal Rights- Facility is operating out of ratio
INVESTIGATION FINDINGS:
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On Tuesday, December 30, 2025, LPA Hanna Cha met with licensee Mary Cruz Arriola. The purpose of the inspection was to deliver the findings for the above allegations. Upon arrival, LPA Cha observed licensee and one assistant providing care and supervision to seven children.

The investigation consisted of observations and interviews with children, licensee, assistants, and parents. LPA Cha attempted to contact the Reporting Party (RP) four times via telephone and email. LPA Cha did not receive a response from the RP.

Concerning the allegation that licensee is not present in the home a sufficient amount of hours, interviews with parents revealed that licensee is present at the facility during drop-off and pick-up hours. There were no statements indicating concern for licensee not being present at the facility a sufficient amount of hours.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Hanna Cha
LICENSING EVALUATOR SIGNATURE:

DATE: 12/30/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/30/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 12-CC-20251015162954
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: ARRIOLA FAMILY CHILD CARE
FACILITY NUMBER: 197409407
VISIT DATE: 12/30/2025
NARRATIVE
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Concerning the allegation that licensee allows children to be left with uncleared adults, interviews with parents and children did not reveal any statements of concern of an uncleared adult at the facility. LPA Cha verified the background clearance of all adults present during the initial visit conducted on 10/17/2025.

Concerning the allegation that the facility is operating out of ratio, interviews with parents and assistants did not reveal any statements of concern about adult to child ratios. LPA Cha verified that the facility was operating within ratio requirements during the initial visit conducted on 10/17/2025.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the above allegations are the result of a personal rights violation. Therefore, the allegations are unsubstantiated.

A notice of site visit was given to licensee and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days.

Exit interview conducted and report was reviewed with the licensee Mary Cruz Arriola.
SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Hanna Cha
LICENSING EVALUATOR SIGNATURE:

DATE: 12/30/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/30/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2