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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197409434
Report Date: 04/07/2025
Date Signed: 04/07/2025 02:20:31 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/27/2025 and conducted by Evaluator Jeanine Lipsey
COMPLAINT CONTROL NUMBER: 58-CC-20250127125259
FACILITY NAME:SANTANA FAMILY CHILD CAREFACILITY NUMBER:
197409434
ADMINISTRATOR:SANTANA, LAURA A.FACILITY TYPE:
810
ADDRESS:TELEPHONE:
(818) 912-3763
CITY:VAN NUYSSTATE: CAZIP CODE:
91406
CAPACITY:14CENSUS: 7DATE:
04/07/2025
UNANNOUNCEDTIME BEGAN:
01:26 PM
MET WITH:Licensee Laura SantanaTIME COMPLETED:
02:25 PM
ALLEGATION(S):
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Licensee handled child in care in a rough manner
INVESTIGATION FINDINGS:
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On 4/7/25, Licensing Program Analyst (LPA) Jeanine Lipsey conducted an unannounced visit to deliver findings. LPA met with Licensee Laura Santana and toured the facility, where 7 children were observed being supervised by 3 staff.

During the investigation, LPA conducted a tour, interviewed the Reporting Party (RP), Licensee, one child, one parent, and two staff members, and reviewed the children's roster and video footage from both the inside and outside of the facility.

The allegation in question was that the "Licensee handled a child in care in a rough manner."
According to the Licensee, 4-5 children were playing in the plastic playhouse, and when Child #1 (C1) tried to get inside but could not, both the Licensee and Staff #1 (S1) witnessed C1 hitting another child. S1 did not observe the child being handled roughly. The Licensee stated that they picked up C1 from behind and brought the child inside the house.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Jeanine Lipsey
LICENSING EVALUATOR SIGNATURE:

DATE: 04/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/07/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 58-CC-20250127125259
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: SANTANA FAMILY CHILD CARE
FACILITY NUMBER: 197409434
VISIT DATE: 04/07/2025
NARRATIVE
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The Reporting Party (RP) stated that C1 claimed the Licensee yanked them to put them inside the house. However, RP did not see any injuries on C1’s body. When C1 was interviewed, no disclosures of being handled roughly were made.

Parent #1 (P1) reported that C1 was crying when they arrived to pick up the child and stated that the Licensee had grabbed them. P1 also mentioned a broken tree branch on the floor inside the house. The Licensee explained that C1 had been pulling on a tree branch and, because the branch was high up, P1 assumed the Licensee grabbed C1, which led to their request to see the video footage.

Staff #2 stated they did not see the Licensee handle the child roughly but did hear C1 crying to go back outside. S2 added that when C1 gets upset, they often throw themselves to the floor.

The Licensee records video footage of both the inside and outside of the daycare daily. LPA reviewed the video from the day of the incident. The footage showed the Licensee picking up C1 from behind and carrying them into the house. However, LPA did not observe any rough handling of the child, either outside or inside the home. Once inside, the child was seen crying and falling to the ground, but no rough handling was observed by the LPA.

Based upon evidence obtained during this investigation, the allegation that the "Licensee handled the child in a rough manner" is unsubstantiated. A finding that a complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred.

SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Jeanine Lipsey
LICENSING EVALUATOR SIGNATURE:

DATE: 04/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/07/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2