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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197409434
Report Date: 04/26/2024
Date Signed: 04/26/2024 04:27:42 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/26/2024 and conducted by Evaluator Elicia Calvillo
COMPLAINT CONTROL NUMBER: 58-CC-20240126100209

FACILITY NAME:SANTANA FAMILY CHILD CAREFACILITY NUMBER:
197409434
ADMINISTRATOR:SANTANA, LAURA A.FACILITY TYPE:
810
ADDRESS:TELEPHONE:
(818) 912-3763
CITY:VAN NUYSSTATE: CAZIP CODE:
91406
CAPACITY:14CENSUS: 3DATE:
04/26/2024
UNANNOUNCEDTIME BEGAN:
02:00 PM
MET WITH:Laura Santana, LicenseeTIME COMPLETED:
04:30 PM
ALLEGATION(S):
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Provider did not report injuries to child's authorized representative
INVESTIGATION FINDINGS:
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On 4/26/2025 at 2:15 PM, Licensing Program Analyst (LPA) Elicia Calvillo conducted an unannounced complaint inspection to the above facility to investigate and deliver complaint findings. LPA met with Laura Santana, Licensee, who guided LPA on a tour of the inside and outside of the facility. There were 3 children and 2 staff upon arrival.

During today’s visit, LPA addressed one allegation that licensee did not report injuries to child's authorized representative.


Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Raul Navarro
LICENSING EVALUATOR NAME: Elicia Calvillo
LICENSING EVALUATOR SIGNATURE:

DATE: 04/26/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/26/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 58-CC-20240126100209
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: SANTANA FAMILY CHILD CARE
FACILITY NUMBER: 197409434
VISIT DATE: 04/26/2024
NARRATIVE
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The allegation that the licensee did not report injuries to child's authorized representative may or may not have occurred. LPA obtained the following statements: Reporting Party stated the licensee did not report when their child was injured while in care. Licensee stated no child sustained an injury while in care. Staff stated no child sustained an injury while in care. Licensee and staff stated the procedure when a child is injured is to inform the parent. Parents stated when a child sustains an injury the licensee and staff notify them immediately. Children stated they have not been injured while at the day care.

Based on LPA’s investigation, documents obtained, interviews, and statements obtained, it has been determined that the complaint alleging licensee did not report injuries to child's authorized representative is unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

The Notice of Site Visit must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

Exit interview conducted and report and appeal rights was reviewed with Laura Santana, Licensee.
SUPERVISORS NAME: Raul Navarro
LICENSING EVALUATOR NAME: Elicia Calvillo
LICENSING EVALUATOR SIGNATURE:

DATE: 04/26/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/26/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 4