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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197410009
Report Date: 03/23/2026
Date Signed: 03/23/2026 03:27:23 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/17/2026 and conducted by Evaluator Suzette Ornelas
PUBLIC
COMPLAINT CONTROL NUMBER: 58-CC-20260317162125
FACILITY NAME:ZIYALOVA FAMILY CHILD CAREFACILITY NUMBER:
197410009
ADMINISTRATOR:ZIYALOVA, KARINEFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(818) 376-0975
CITY:VAN NUYSSTATE: CAZIP CODE:
91405
CAPACITY:14CENSUS: 4DATE:
03/23/2026
UNANNOUNCEDTIME BEGAN:
10:03 AM
MET WITH:ZIYALOVA, KARINETIME COMPLETED:
03:38 PM
ALLEGATION(S):
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Adult in the home yells in the presence of day care children
INVESTIGATION FINDINGS:
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On 3/23/2026, Licensing Program Analyst (LPA) Suzette Ornelas made an unannounced visit for
the purpose of conducting an initial investigation regarding the above allegation. Upon arrival, LPA was greeted and let into the facility by Licensee, ZIYALOVA, KARINE to whom the reason for the inspection was announced. LPA toured the facility and observed 4 daycare children and 2 fingerprinted adults.

During the course of the investigation, LPA Ornelas made observations, obtained documentation in the form of children’s roster, and conducted interviews with adults, parents and children in regard to the above allegation.

-Pertaining to the allegation that - Adult in the home yells in the presence of day care children
According to the Reporting Party (RP), RP stated that they have never observed any adult at the home yell at children in care but speculate that an adult in the home might yell at children in care.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Raul Navarro
LICENSING EVALUATOR NAME: Suzette Ornelas
LICENSING EVALUATOR SIGNATURE:

DATE: 03/23/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/23/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 58-CC-20260317162125
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: ZIYALOVA FAMILY CHILD CARE
FACILITY NUMBER: 197410009
VISIT DATE: 03/23/2026
NARRATIVE
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According to Children interviewed during the course of the investigation, adults in the home are nice to them and do not yell at them. Children stated that they like the day care and are happy.

According to Parents interviewed during the course of the investigation, they have no concerns regarding the manner in which adults speak to the children while at the Family Child Care (FCC). Parents stated that their children like the FCC. Parents stated that the providers treat their children with respect.

According to Adults interviewed during the course of the investigation, adults stated that children are not yelled at and are spoken to respectfully at all times. Adults further stated that over the weekend about 2 weeks ago, there was an individual who rang their intercom doorbell and hid, however, nothing further happened and no day care children were present during that time.

Based on the evidence as documented above, the allegations have been determined to be Unsubstantiated. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the allegation occurred.

A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with Licensee, ZIYALOVA, KARINE.
SUPERVISORS NAME: Raul Navarro
LICENSING EVALUATOR NAME: Suzette Ornelas
LICENSING EVALUATOR SIGNATURE:

DATE: 03/23/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/23/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2